# Udemy: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 7 judge labels across 2 categories by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/udemy

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer education and LMS](https://www.gane.ai/index/gtm/customer/customer-education-and-lms/index.md) | 0% | 103 | 100% | 4 |
| [Sales coaching and training](https://www.gane.ai/index/gtm/sales/sales-coaching-and-training/index.md) | 0% | 33 | 0% | 3 |

## What the models said for it

- "One-off courses (e.g., sales skills, cold calling) often on sale for $10–$20" (Grok 4.20, Sales coaching)
- "Use Udemy for specific skill courses (often $10–$15 on sale)." (GLM 4.7 FlashX, Sales coaching)

## And against it

- "Steer clear of platforms with frequent downtime complaints... Udemy, which has poor support reviews but isn't a dedicated customer ed tool" (Grok 4.20, Customer education)
- "Why to avoid: ... ill-equipped for B2B SaaS customer success." (Gemini 3.5 Flash, Customer education)
- "Has received numerous negative reviews on Trustpilot - Common complaints include unhelpful customer service" (GLM 4.7 FlashX, Customer education)
- "Use with caution: Udemy, Coursera, or LinkedIn Learning." (Qwen 3.7 Flash, Customer education)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Udemy, from 12 of the 12 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 6
- prospeo.io: 6
- capterra.com: 4
- minicoursegenerator.com: 4
- paperflite.com: 4
- spotsaas.com: 4
- teachable.com: 4
- trustpilot.com: 4
- blog.hubspot.com: 3
- dupple.com: 3

### Pages cited

- https://prospeo.io/s/small-business-sales-training: 5
- https://g2.com/categories/customer-education: 4
- https://paperflite.com/blogs/sales-training-software: 4
- https://spotsaas.com/list/sales-coaching-software/for-small-business: 4
- https://blog.hubspot.com/sales/sales-training-software: 3
- https://minicoursegenerator.com/blog/best-customer-education-platforms: 3
- https://teachable.com/blog/best-customer-training-lms-customer-education-platform: 3
- https://trellus.ai/learning-center/affordable-sales-coaching-software-for-smbs: 3

## The company

Udemy; https://www.udemy.com/; San Francisco, United States; founded 2010. From Wikidata, fetched 2026-09-14.

## In its own words

What Udemy's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: an online learning and teaching marketplace (https://udemy.com/)
- For: learners and instructors (https://udemy.com/)
- Price stated: Courses as low as $11.99 during our AI skills event. (https://udemy.com/)
- Starting price: Starting at $13.00/month (https://udemy.com/)
- Certifications: ISO 27001, SOC 2 Type II, SOX
- Customers named: Ericsson, Arm, Analog Devices, Glassdoor, Genpact, Tata Consultancy Services, Aflac, Fender

## What it publishes

Every page udemy.com exposes, read 2026-09-29: 1765 addresses. By kind, pages and the last 90 days:

- blog: 1588 pages, 0 in the last 90 days, latest undated
- case study: 2 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest undated
- report or ebook: 4 pages, 0 in the last 90 days, latest undated
- comparison: 94 pages, 0 in the last 90 days, latest undated
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 59 pages, 0 in the last 90 days, latest undated
- podcast or video: 1 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.