# UChat: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 9 judge labels across 2 categories by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/uchat

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 2% | 7 | 12% | 8 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 60 | 0% | 1 |

## What the models said for it

- "Tidio and UChat are excellent starting points" (Mistral Small, Support chatbots)
- "If you can spend $15-25/month and want better features, UChat or Tidio offer the best value." (MiniMax M2.5, Support chatbots)
- "Starts at $15/month with a free plan. Excellent for omnichannel chatbots" (Grok 4.20, Support chatbots)
- "visual flow builder, good for SMBs wanting omni-channel bots" (GLM 4.7 FlashX, Support chatbots)

## And against it

- "strong 1-star warnings like "NOT RECOMMENDED at all—THERE IS NO customer support!"" (Grok 4.20, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 1 | 1 | 3 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named UChat, from 19 of the 19 answers that named it (only the models that return a source list).

### Domains cited

- chatimize.com: 18
- capterra.com: 12
- sobot.io: 9
- tidio.com: 7
- clutch.co: 6
- fitsmallbusiness.com: 6
- boei.help: 5
- botpress.com: 5
- chatbots.org: 5
- fabric.so: 5

### Pages cited

- https://chatimize.com/chatbot-platform-comparison: 18
- https://clutch.co/resources/ai-customer-support-software: 6
- https://fitsmallbusiness.com/best-ai-chatbots-for-customer-service: 6
- https://capterra.com/resources/customer-service-chatbot-platforms: 5
- https://capterra.com/resources/best-chatbot-software: 4
- https://chatbots.org/best-customer-service-chatbot-tools: 4
- https://albato.com/blog/publications/best-ai-chatbots-customer-service: 3
- https://boei.help/blog/best-ai-chatbot-small-business: 3

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.