# Totango alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 174 of the 252 answers in the 1 category where Totango holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/totango/alternatives

## Named instead, most often (every category and segment added)

- Vitally: 28
- Custify: 26
- ChurnZero: 19
- HubSpot Service Hub: 19
- Gainsight Customer Success: 14
- ClientSuccess: 8

## Customer success platforms

**Small business**: 76 of 84 answers did not name Totango (Totango is #8 of 10 at 2%).

- Custify: first choice in 24 of those 76
- Vitally: first choice in 23 of those 76
- HubSpot Service Hub: first choice in 13 of those 76
- ClientSuccess: first choice in 6 of those 76
- Akita: first choice in 2 of those 76
- GainTrace: first choice in 2 of those 76
- HubSpot Customer Success Workspace: first choice in 2 of those 76
- ChurnZero: first choice in 1 of those 76

**Mid-market**: 55 of 84 answers did not name Totango (Totango is #7 of 9 at 2%).

- ChurnZero: first choice in 18 of those 55
- HubSpot Service Hub: first choice in 5 of those 55
- Vitally: first choice in 5 of those 55
- Akita: first choice in 2 of those 55
- Custify: first choice in 2 of those 55
- ClientSuccess: first choice in 1 of those 55
- Frame AI: first choice in 1 of those 55
- GainTrace: first choice in 1 of those 55

**Enterprise**: 43 of 84 answers did not name Totango (Totango is #2 of 9 at 10%).

- Gainsight Customer Success: first choice in 14 of those 43
- Planhat: first choice in 3 of those 43
- Catalyst: first choice in 1 of those 43
- ClientSuccess: first choice in 1 of those 43
- Gainsight CS: first choice in 1 of those 43
- HubSpot Service Hub: first choice in 1 of those 43
- Salesforce Service Cloud: first choice in 1 of those 43
- Skalin: first choice in 1 of those 43

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.