# Tidio: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 90 judge labels across 7 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/tidio

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 20% | 2 | 12% | 40 |
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 19% | 2 | 6% | 35 |
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 13 | 0% | 9 |
| [AI marketing agents](https://www.gane.ai/index/gtm/marketing/ai-marketing-agents/index.md) | 0% | 66 | 0% | 2 |
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 61 | 0% | 2 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 71 | 0% | 1 |
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 0% | 82 | 0% | 1 |

## What the models said for it

- "Best Overall for Small Businesses: Tidio - Has the most comprehensive free plan and affordable paid option at $24/month" (GLM 4.7 FlashX, Conversational mktg)
- "For most small businesses with limited budgets, Tidio offers the best balance of features and affordability." (Kimi K2, Conversational mktg)
- "Tidio stands out as one of the best customer support chatbot platforms for companies with a limited budget." (Grok 4.20, Support chatbots)
- "Tidio stands out as the best conversational marketing platform for companies with a limited budget." (Grok 4.20, Conversational mktg)

## And against it

- "Low-cost, usage-based tools such as Tidio or Crisp: They can be suitable for small teams, but costs may rise with conversation volume or seats" (Perplexity Sonar, Support chatbots)
- "Reasonable for small businesses and basic chat, but be cautious if you expect complex B2B qualification" (Perplexity Sonar, Conversational mktg)
- "Very budget-friendly, but more SMB/e-commerce focused. May lack B2B lead routing depth." (Kimi K2, Conversational mktg)
- "Budget-friendly alternatives ... though with fewer advanced B2B pipeline features." (GLM 4.7 FlashX, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 2 | 2 | 0 | 5 |
| GPT-5.4 mini | 2 | 3 | 0 | 0 | 5 |
| Gemini 3.5 Flash | 1 | 2 | 0 | 1 | 4 |
| Perplexity Sonar | 2 | 1 | 0 | 2 | 5 |
| Grok 4.20 | 3 | 4 | 3 | 0 | 10 |
| Mistral Small | 2 | 1 | 1 | 0 | 4 |
| DeepSeek V4 Flash | 2 | 4 | 0 | 0 | 6 |
| Llama 4 Maverick | 0 | 4 | 3 | 0 | 7 |
| Qwen 3.7 Flash | 2 | 3 | 1 | 0 | 6 |
| Kimi K2 | 2 | 5 | 0 | 2 | 9 |
| GLM 4.7 FlashX | 2 | 5 | 1 | 1 | 9 |
| MiniMax M2.5 | 0 | 3 | 2 | 1 | 6 |
| GPT-6 Luna | 2 | 1 | 0 | 0 | 3 |
| Muse Glimmer 30B | 2 | 2 | 7 | 0 | 11 |

## Sources returned with these answers

The sites and pages cited by the answers that named Tidio, from 236 of the 253 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 120
- g2.com: 84
- tidio.com: 78 (its own site)
- softwareadvice.com: 67
- sobot.io: 55
- spotsaas.com: 41
- intercom.com: 33
- chatimize.com: 32
- cloudtalk.io: 31
- albato.com: 30

### Pages cited

- https://g2.com/categories/conversational-marketing: 57
- https://softwareadvice.com/conversational-marketing: 36
- https://capterra.com/conversational-marketing-platform-software: 34
- https://spotsaas.com/list/conversational-marketing-software/for-small-business: 30
- https://chatimize.com/chatbot-platform-comparison: 28
- https://clutch.co/resources/ai-customer-support-software: 27
- https://capterra.com/resources/customer-service-chatbot-platforms: 26
- https://cloudtalk.io/blog/best-conversational-marketing-software: 26

## The company

Tidio; https://www.tidio.com/; founded 2013. From Wikidata, fetched 2026-09-14.

## In its own words

What Tidio's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI Customer Service That Turns Chats Into Revenue (https://tidio.com/)
- For: businesses (https://tidio.com/)
- Price stated: Free plan forever; Paid plans from $29/mo, no surprise upgrades (https://tidio.com/)
- Starting price: 29/mo (https://tidio.com/)
- Free plan or trial: Free plan forever; Start for free; Try Lyro for free (https://tidio.com/)
- Integrations claimed: 120 (https://tidio.com/)
- Certifications: SOC 2 Type II, CCPA, GDPR, EU-US DPF, CPRA, EU AI Act
- Customers named: Cove, Endeksa, Integratec, Gecko Hospitality, Bella Santé, Procosmet, ADT Security, Axioma

## What it publishes

Every page tidio.com exposes, read 2026-09-29: 1778 addresses. By kind, pages and the last 90 days:

- blog: 438 pages, 0 in the last 90 days, latest undated
- case study: 70 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 16 pages, 0 in the last 90 days, latest undated
- comparison: 64 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 2 pages, 0 in the last 90 days, latest undated
- news or press: 3 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.