# Tidio Lyro: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/tidio-lyro

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 42 | 0% | 2 |

## What the models said for it

- "Choose Tidio for a small website-based support team." (Perplexity Sonar, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Tidio Lyro, from 7 of the 7 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 5
- clutch.co: 4
- botpress.com: 3
- chatbase.co: 3
- sobot.io: 3
- chatimize.com: 2
- fabric.so: 2
- formgong.com: 2
- g2.com: 2
- homebusinessmag.com: 2

### Pages cited

- https://clutch.co/resources/ai-customer-support-software: 4
- https://capterra.com/resources/customer-service-chatbot-platforms: 3
- https://botpress.com/blog/customer-service-chatbot-platforms: 2
- https://capterra.com/resources/best-chatbot-software: 2
- https://chatbase.co/blog/customer-support-chatbot: 2
- https://chatimize.com/chatbot-platform-comparison: 2
- https://fabric.so/comparison/best-ai-chatbot-for-small-business: 2
- https://formgong.com/en/blog/ai-support-chatbot-reviews: 2

## The company

Tidio; https://www.tidio.com/; founded 2013. From Wikidata, fetched 2026-09-14.

## In its own words

What Tidio Lyro's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Tidio’s AI Agent, Lyro, is an AI customer service agent that resolves up to 64% of customer questions instantly. It understands customer intent, answers in natural language, and automates repetitive tasks. (https://tidio.com/)
- For: customer service (https://tidio.com/)
- Price stated: Free plan forever (https://tidio.com/)
- Starting price: 29 (https://tidio.com/)
- Free plan or trial: Try Lyro for free (https://tidio.com/)
- Integrations claimed: 120 (https://tidio.com/)
- Certifications: SOC 2 Type II, CCPA, GDPR, EU-US DPF, CPRA, EU AI Act
- Customers named: Gecko Hospitality, Bella Sante, Procosmet, ADT Security, Axioma, Cove, Endeksa, Integratec

## What it publishes

Every page tidio.com exposes, read 2026-09-29: 1778 addresses. By kind, pages and the last 90 days:

- blog: 438 pages, 0 in the last 90 days, latest undated
- case study: 70 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 16 pages, 0 in the last 90 days, latest undated
- comparison: 64 pages, 0 in the last 90 days, latest undated
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 2 pages, 0 in the last 90 days, latest undated
- news or press: 3 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.