# Thena: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/thena

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 43 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Thena, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 2
- helpdesk.com: 2
- supportbench.com: 2
- thena.ai: 2 (its own site)
- usepylon.com: 2
- zendesk.com: 2
- addmark.nl: 1
- blog.hubspot.com: 1
- capterra.com: 1
- clonepartner.com: 1

### Pages cited

- https://g2.com/categories/customer-service: 2
- https://supportbench.com/best-b2b-customer-support-software: 2
- https://thena.ai/post/best-b2b-ai-customer-support-platforms: 2
- https://usepylon.com/blog/best-b2b-customer-support-platforms-2025: 2
- https://addmark.nl/en/blog/hubspot-service-hub-vs-zendesk-intercom-freshdesk: 1
- https://blog.hubspot.com/service/customer-service-software: 1
- https://capterra.com/help-desk-software: 1
- https://clonepartner.com/blog/10-best-hubspot-service-hub-alternatives-in-2026-tco-migration: 1

## In its own words

What Thena's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-native customer support platform for B2B teams, combining omni-channel ticketing, AI agents, workflows, and integrations. (https://thena.ai/)
- For: B2B teams (https://thena.ai/)
- Price stated: Starter /user/month; Standard billed annually $79 /user/month; Enterprise $119 (https://thena.ai/)
- Starting price: 79 (https://thena.ai/)
- Free plan or trial: No credit card for free plan. (https://thena.ai/)
- Certifications: SOC 2 Type II
- Customers named: Amplitude

## What it publishes

Every page thena.ai exposes, read 2026-10-05: 786 addresses. By kind, pages and the last 90 days:

- blog: 209 pages, 2 in the last 90 days, latest 2026-08-18
- report or ebook: 56 pages, 0 in the last 90 days, latest undated
- comparison: 16 pages, 6 in the last 90 days, latest 2026-08-18
- glossary or explainer: 5 pages, 0 in the last 90 days, latest 2025-08-04
- Recent: 2026-08-18 comparison: Thena vs zendesk https://www.thena.ai/thena-vs-zendesk
- Recent: 2026-08-18 comparison: Thena vs intercom https://www.thena.ai/thena-vs-intercom
- Recent: 2026-08-18 comparison: Thena vs hubspot https://www.thena.ai/thena-vs-hubspot
- Recent: 2026-08-18 comparison: Thena vs salesforce cases https://www.thena.ai/thena-vs-salesforce-cases
- Recent: 2026-08-18 comparison: Thena vs front https://www.thena.ai/thena-vs-front
- Recent: 2026-08-18 comparison: Thena vs freshdesk https://www.thena.ai/thena-vs-freshdesk

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.