# tawk.to: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 16 judge labels across 3 categories by 10 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/tawk-to

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 8% | 3 | 0% | 9 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 42 | 25% | 4 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 35 | 0% | 3 |

## What the models said for it

- "if budget is your primary constraint, start with tawk.to's free plan to test the concept before upgrading to a paid solution" (Claude Haiku 4.5, Support chatbots)
- "Best 100% Free Option: Tawk.to ... Strictly $0 Budget | Tawk.to | Free forever" (Gemini 3.5 Flash, Support chatbots)
- "My top pick for most limited budgets: Start with tawk.to (completely free)" (Kimi K2, Support chatbots)
- "For absolute beginners with zero budget, start with HubSpot or tawk.to." (MiniMax M2.5, Support chatbots)

## And against it

- "they're usually less full-featured as "conversational marketing" platforms than Tidio or ManyChat" (GPT-5.4 mini, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 1 | 1 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 1 | 1 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 3 | 0 | 0 | 3 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named tawk.to, from 41 of the 44 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 16
- sobot.io: 15
- tidio.com: 15
- g2.com: 12
- boei.help: 11
- chatimize.com: 10
- spotsaas.com: 10
- chatbase.co: 9
- fabric.so: 9
- softwareadvice.com: 9

### Pages cited

- https://chatbase.co/blog/affordable-customer-service-software: 9
- https://chatimize.com/chatbot-platform-comparison: 8
- https://boei.help/blog/best-ai-chatbot-small-business: 7
- https://g2.com/categories/conversational-marketing: 7
- https://homebusinessmag.com/businesses/ai/best-ai-chatbots-small-business-2026-7-platforms-compared: 7
- https://spotsaas.com/list/conversational-marketing-software/for-small-business: 7
- https://fitsmallbusiness.com/best-ai-chatbots-for-customer-service: 6
- https://guideflow.com/blog/best-conversational-marketing-software: 6

## In its own words

What tawk.to's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Free Live Chat Software for Your Website (https://www.tawk.to/)
- For: Businesses and teams (https://www.tawk.to/)
- Price stated: 100% Free (https://www.tawk.to/)
- Starting price: 0 (https://tawk.to/)
- Free plan or trial: 100% Free (https://www.tawk.to/)
- Certifications: EU-US DPF, UK Extension to the EU-US DPF, Swiss-US DPF, GDPR

## What it publishes

Every page tawk.to exposes, read 2026-09-29: 4651 addresses. By kind, pages and the last 90 days:

- blog: 359 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 16 pages, 0 in the last 90 days, latest undated
- conference or event: 10 pages, 0 in the last 90 days, latest undated
- report or ebook: 21 pages, 1 in the last 90 days, latest 2026-07-08
- comparison: 1 pages, 0 in the last 90 days, latest 2023-05-23
- glossary or explainer: 55 pages, 0 in the last 90 days, latest undated
- Recent: 2026-07-08 report or ebook: 16462 https://community.tawk.to/t/whatsapp-integration-requires-a-facebook-account-to-login/16462
- Recent: 2026-04-02 report or ebook: 15812 https://community.tawk.to/t/product-update-apr-2-facebook-messenger-gets-voice-reactions-and-quoted-replies/15812
- Recent: 2025-12-18 report or ebook: 14985 https://community.tawk.to/t/feature-request-sound-and-visual-notifications-for-whatsapp-facebook-messenger/14985
- Recent: 2025-10-09 report or ebook: 14433 https://community.tawk.to/t/can-ai-assist-reply-to-facebook-messenger-yes/14433
- Recent: 2025-07-09 report or ebook: 13536 https://community.tawk.to/t/adding-sound-when-a-chat-is-being-transfered-on-facebook/13536
- Recent: 2025-04-04 report or ebook: 12514 https://community.tawk.to/t/couple-notebooklm-with-the-ai/12514

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.