# Talkdesk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 60 judge labels across 5 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/talkdesk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 13% | 2 | 6% | 47 |
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 2% | 12 | 0% | 6 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 28 | 0% | 3 |
| [Call tracking platforms](https://www.gane.ai/index/gtm/marketing/call-tracking/index.md) | 0% | 28 | 0% | 2 |
| [Sales dialers and calling](https://www.gane.ai/index/gtm/sales/sales-dialers-and-calling/index.md) | 0% | 32 | 0% | 2 |

## What the models said for it

- "Talkdesk is the most common mid-market pick. It is a Gartner Leader in 2025, AI-native, and is priced for mid-market scale." (Muse Glimmer 30B, Contact center)
- "I'd choose Talkdesk for most mid-market B2B companies that want to launch quickly and avoid heavy custom engineering" (GPT-5.4 mini, AI voice agents)
- "Best Overall: Talkdesk ... Talkdesk is the most balanced recommendation" (DeepSeek V4 Flash, Contact center)
- "Dialpad and Talkdesk are standout choices if AI and flexibility are priorities" (Mistral Small, Contact center)

## And against it

- "Frequent mentions of call quality issues (echo, latency, drops)... scalability and consistency draw complaints" (Grok 4.20, Contact center)
- "Some users experience slow loading pages and limited on-call support, especially with bulk SMS" (Claude Haiku 4.5, Contact center)
- "Test reporting against your real requirements before signing." (Perplexity Sonar, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 1 | 1 | 4 |
| GPT-5.4 mini | 1 | 5 | 0 | 0 | 6 |
| Gemini 3.5 Flash | 2 | 3 | 2 | 0 | 7 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 1 | 1 | 3 | 1 | 6 |
| Mistral Small | 1 | 0 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 2 | 3 | 0 | 6 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 2 | 1 | 0 | 3 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 3 | 2 | 0 | 5 |
| MiniMax M2.5 | 0 | 3 | 1 | 0 | 4 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 1 | 3 | 2 | 0 | 6 |

## Sources returned with these answers

The sites and pages cited by the answers that named Talkdesk, from 141 of the 157 answers that named it (only the models that return a source list).

### Domains cited

- nextiva.com: 50
- g2.com: 46
- cloudtalk.io: 44
- softwareadvice.com: 44
- sobot.io: 32
- justcall.io: 30
- dialpad.com: 29
- ringcentral.com: 29
- callcenterstudio.com: 25
- capterra.com: 25

### Pages cited

- https://softwareadvice.com/contact-center: 31
- https://nextiva.com/blog/contact-center-software.html: 29
- https://dialpad.com/blog/contact-center-software: 20
- https://huggingface.co/gamlin/call-center-software-comparison: 17
- https://learn.g2.com/best-contact-center-software: 16
- https://techtarget.com/news/Top-19-contact-center-platforms-of-2026/848649: 16
- https://justcall.io/hub/best-software/contact-center: 15
- https://callcenterstudio.com/blog/8-best-ccaas-platforms-compared-2026-ultimate-buyers-guide: 13

## In its own words

What Talkdesk's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI Customer Experience Automation Solutions | Contact Center Software | Talkdesk (https://www.talkdesk.com/)
- For: enterprises (https://www.talkdesk.com/)
- Price stated: Digital Essentials: $85USD per user, per month; Voice Essentials: $105USD per user, per month; Elite: $165USD per user, per month; Industry Experience Clouds: $225USD per user, per month (https://www.talkdesk.com/pricing)
- Starting price: starting at $85 per seat, per month (https://www.talkdesk.com/pricing)
- Free plan or trial: Talkdesk Express, built for small businesses. Includes 25 licenses and $100 in free credit, for businesses under 50 employees. Get started in minutes. No commitment or contract required. (https://www.talkdesk.com/pricing)
- Certifications: ISO 22301
- Customers named: Serta Simmons Bedding, CAI, WAFD Bank, Canon, Farfetch, Metro, Patagonia, MCU

## What it publishes

Every page talkdesk.com exposes, read 2026-09-29: 6268 addresses. By kind, pages and the last 90 days:

- blog: 953 pages, 22 in the last 90 days, latest 2026-09-24
- case study: 80 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 149 pages, 0 in the last 90 days, latest undated
- conference or event: 38 pages, 4 in the last 90 days, latest 2026-10-06
- report or ebook: 406 pages, 1 in the last 90 days, latest 2026-09-29
- comparison: 9 pages, 0 in the last 90 days, latest undated
- template or tool: 4 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 35 pages, 2 in the last 90 days, latest 2026-08-13
- podcast or video: 93 pages, 0 in the last 90 days, latest undated
- news or press: 439 pages, 1 in the last 90 days, latest 2026-09-10
- Recent: 2026-10-06 conference or event: Gowest maxx conference 2026 https://www.talkdesk.com/events/gowest-maxx-conference-2026/
- Recent: 2026-09-29 report or ebook: Framework responsible ai contact centers https://www.talkdesk.com/resources/white-papers/framework-responsible-ai-contact-centers
- Recent: 2026-09-29 conference or event: Educause https://www.talkdesk.com/events/educause/
- Recent: 2026-09-29 conference or event: Qatc annual conference 2026 https://www.talkdesk.com/events/qatc-annual-conference-2026/
- Recent: 2026-09-24 blog: How ai transforming bank branch attribution https://www.talkdesk.com/blog/how-ai-transforming-bank-branch-attribution
- Recent: 2026-09-23 blog: Field service cx agentic ai https://www.talkdesk.com/blog/field-service-cx-agentic-ai

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.