# Talkdesk alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 196 of the 252 answers in the 1 category where Talkdesk holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/talkdesk/alternatives

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 34
- Aircall: 26
- CloudTalk: 15
- Nextiva Contact Center: 12
- NICE CXone: 10
- LiveAgent: 8

## Contact center platforms

**Small business**: 78 of 84 answers did not name Talkdesk (Talkdesk is #16 of 18 at 0%).

- Aircall: first choice in 24 of those 78
- CloudTalk: first choice in 12 of those 78
- Nextiva Contact Center: first choice in 12 of those 78
- Call Center Studio: first choice in 5 of those 78
- LiveAgent: first choice in 5 of those 78
- Dialpad Ai Contact Center: first choice in 4 of those 78
- Freshcaller: first choice in 4 of those 78
- JustCall: first choice in 4 of those 78

**Mid-market**: 53 of 84 answers did not name Talkdesk (Talkdesk is #2 of 15 at 13%).

- Genesys Cloud CX: first choice in 4 of those 53
- CloudTalk: first choice in 3 of those 53
- Freshcaller: first choice in 3 of those 53
- LiveAgent: first choice in 3 of those 53
- Aircall: first choice in 2 of those 53
- Amazon Connect: first choice in 2 of those 53
- Freshdesk Contact Center: first choice in 2 of those 53
- NICE CXone: first choice in 2 of those 53

**Enterprise**: 65 of 84 answers did not name Talkdesk (Talkdesk is #5 of 10 at 0%).

- Genesys Cloud CX: first choice in 30 of those 65
- NICE CXone: first choice in 8 of those 65
- RingCentral RingCX: first choice in 3 of those 65
- Amazon Connect: first choice in 1 of those 65
- Cisco Webex Contact Center: first choice in 1 of those 65
- Five9: first choice in 1 of those 65
- Zoom Contact Center: first choice in 1 of those 65

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.