# Talkdesk Quality Management alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 233 of the 252 answers in the 1 category where Talkdesk Quality Management holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/talkdesk-quality-management/alternatives

## Named instead, most often (every category and segment added)

- Voxjar: 26
- EvaluAgent: 21
- Scorebuddy: 19
- MaestroQA: 15
- ScorebuddyCX: 14
- Zendesk QA: 11

## Contact center quality assurance

**Small business**: 81 of 84 answers did not name Talkdesk Quality Management (Talkdesk Quality Management is #10 of 13 at 0%).

- Voxjar: first choice in 16 of those 81
- Scorebuddy: first choice in 15 of those 81
- EvaluAgent: first choice in 8 of those 81
- Insightful: first choice in 8 of those 81
- Zendesk QA: first choice in 7 of those 81
- ScorebuddyCX: first choice in 6 of those 81
- CloudTalk: first choice in 4 of those 81
- Klaus: first choice in 4 of those 81

**Mid-market**: 76 of 84 answers did not name Talkdesk Quality Management (Talkdesk Quality Management is #8 of 17 at 2%).

- Voxjar: first choice in 10 of those 76
- EvaluAgent: first choice in 8 of those 76
- MaestroQA: first choice in 7 of those 76
- ScorebuddyCX: first choice in 5 of those 76
- Scorebuddy: first choice in 4 of those 76
- Zendesk QA: first choice in 4 of those 76
- AmplifAI: first choice in 2 of those 76
- Insightful: first choice in 2 of those 76

**Enterprise**: 76 of 84 answers did not name Talkdesk Quality Management (Talkdesk Quality Management is #14 of 15 at 0%).

- MaestroQA: first choice in 8 of those 76
- NICE CXone Quality Management: first choice in 7 of those 76
- EvaluAgent: first choice in 5 of those 76
- Observe.AI: first choice in 5 of those 76
- Genesys Cloud Quality Management: first choice in 4 of those 76
- Playvox: first choice in 3 of those 76
- Salesforce Service Cloud: first choice in 3 of those 76
- ScorebuddyCX: first choice in 3 of those 76

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.