# SurveyMonkey: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 79 judge labels across 4 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/surveymonkey

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 6% | 5 | 33% | 63 |
| [Audience and consumer insights platforms](https://www.gane.ai/index/gtm/marketing/audience-and-consumer-insights/index.md) | 2% | 14 | 25% | 12 |
| [Market intelligence platforms](https://www.gane.ai/index/gtm/gtm-data/market-intelligence/index.md) | 0% | 37 | 0% | 3 |
| [Landing pages and interactive content](https://www.gane.ai/index/gtm/marketing/landing-pages-and-interactive-content/index.md) | 0% | 66 | 0% | 1 |

## What the models said for it

- "I'd recommend starting with SurveyMonkey for its balance of affordability, ease of use, and comprehensive features" (MiniMax M2.5, Audience insights)
- "Best all-around general survey platform for teams that want strong survey features without going fully enterprise." (GPT-5.4 mini, Feedback)
- "The best customer feedback and survey platform for a company with a limited budget is SurveyMonkey." (Llama 4 Maverick, Feedback)
- "Start with SurveyMonkey Enterprise if you need: Quick implementation, Proven reliability" (GLM 4.7 FlashX, Feedback)

## And against it

- "Platforms to Generally Avoid ... SurveyMonkey (Free Tier): While a market leader, their free tier is extremely limited" (MiniMax M2.5, Feedback)
- "Avoid using it for a must-have thematic-analysis workflow in the Canadian data center due to documented restrictions." (Llama 4 Maverick, Feedback)
- "SurveyMonkey and Typeform are the most commonly flagged for poor value-to-cost and support issues." (DeepSeek V4 Flash, Feedback)
- "Avoid pure survey tools like SurveyMonkey if you want more than basic measurement." (Grok 4.20, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 1 | 1 | 4 |
| GPT-5.4 mini | 1 | 1 | 0 | 1 | 3 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 3 | 4 |
| Perplexity Sonar | 1 | 1 | 0 | 2 | 4 |
| Grok 4.20 | 1 | 5 | 2 | 2 | 10 |
| Mistral Small | 0 | 1 | 2 | 3 | 6 |
| DeepSeek V4 Flash | 0 | 3 | 1 | 3 | 7 |
| Llama 4 Maverick | 1 | 1 | 3 | 1 | 6 |
| Qwen 3.7 Flash | 0 | 2 | 1 | 2 | 5 |
| Kimi K2 | 0 | 2 | 2 | 2 | 6 |
| GLM 4.7 FlashX | 1 | 4 | 2 | 0 | 7 |
| MiniMax M2.5 | 1 | 2 | 1 | 2 | 6 |
| GPT-6 Luna | 0 | 4 | 0 | 1 | 5 |
| Muse Glimmer 30B | 0 | 3 | 2 | 1 | 6 |

## Sources returned with these answers

The sites and pages cited by the answers that named SurveyMonkey, from 214 of the 240 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 81
- customergauge.com: 51
- capterra.com: 47
- surveysparrow.com: 43
- frill.co: 39
- softwareadvice.com: 36
- guideflow.com: 35
- gane.ai/index: 30
- hellocustomer.com: 29
- surveymonkey.com: 29 (its own site)

### Pages cited

- https://customergauge.com/blog/customer-experience-survey-software: 42
- https://frill.co/blog/customer-feedback-tools: 28
- https://uschamber.com/co/grow/marketing/small-business-survey-tools: 24
- https://guideflow.com/blog/survey-software-tools: 21
- https://extend.com/post/top-customer-satisfaction-survey-software-platforms: 20
- https://g2.com/categories/consumer-insights-platforms/small-business: 19
- https://smallbiztrends.com/customer-satisfaction-survey-tool: 17
- https://typeform.com/blog/customer-feedback-tools: 17

## The company

SurveyMonkey; https://www.surveymonkey.com/; San Mateo, Canada; founded 1999; public, SVMK on Nasdaq. From Wikidata, fetched 2026-09-14.

## In its own words

What SurveyMonkey's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The World’s Most Popular Survey Platform (https://surveymonkey.com/)
- For: organizations worldwide (https://surveymonkey.com/)
- Price stated: $30/ user / month; $92/ user / month; $0.15 per additional response (https://www.surveymonkey.com/pricing)
- Starting price: 30 (https://www.surveymonkey.com/pricing)
- Free plan or trial: Get started free (https://surveymonkey.com/)
- Integrations claimed: 200 (https://www.surveymonkey.com/product/)
- Certifications: SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR
- Hosting: US, Canada, EU
- Customers named: Greyhound, Noom, Hornblower, Woom, The Golden State Warriors, Gen Con, Carrot, Ryanair

## What it publishes

Every page surveymonkey.com exposes, read 2026-09-29: 10033 addresses. By kind, pages and the last 90 days:

- blog: 191 pages, 0 in the last 90 days, latest undated
- case study: 33 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 26 pages, 0 in the last 90 days, latest 2021-07-26
- conference or event: 24 pages, 0 in the last 90 days, latest 2025-11-25
- report or ebook: 25 pages, 0 in the last 90 days, latest 2019-11-08
- comparison: 43 pages, 2 in the last 90 days, latest 2026-09-25
- template or tool: 829 pages, 0 in the last 90 days, latest 2019-12-06
- glossary or explainer: 642 pages, 10 in the last 90 days, latest 2026-09-25
- news or press: 318 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-25 glossary or explainer: Hybrid onboarding https://www.surveymonkey.com/learn/employee-feedback/hybrid-onboarding
- Recent: 2026-09-25 glossary or explainer: Exit survey completion rate https://www.surveymonkey.com/learn/employee-feedback/exit-survey-completion-rate
- Recent: 2026-09-25 glossary or explainer: Employee survey governance https://www.surveymonkey.com/learn/employee-feedback/employee-survey-governance
- Recent: 2026-09-25 glossary or explainer: Employee offboarding https://www.surveymonkey.com/learn/employee-feedback/employee-offboarding
- Recent: 2026-09-25 glossary or explainer: Onboarding success metrics https://www.surveymonkey.com/learn/employee-feedback/onboarding-success-metrics
- Recent: 2026-09-25 glossary or explainer: New manager onboarding https://www.surveymonkey.com/learn/employee-feedback/new-manager-onboarding

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.