# SupportBee: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/supportbee

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 42 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named SupportBee, from 3 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- alium.io: 2
- capterra.com: 2
- dev.to: 2
- helpcrunch.com: 2
- helpscout.com: 2
- resources.rework.com: 2
- softwareadvice.com: 2
- alternativeto.net: 1
- biztechmagazine.com: 1
- blaze.tech: 1

### Pages cited

- https://alium.io/research/top-complaints-helpdesk-platforms: 2
- https://helpcrunch.com/blog/help-desk-software-for-small-business: 2
- https://resources.rework.com/tools/support/best-help-desk-software-2026: 2
- https://alternativeto.net/software/helpdesksaas: 1
- https://alternativeto.net/software/helpful: 1
- https://biztechmagazine.com/article/2026/09/enterprise-class-help-desk-support-small-business-it-teams: 1
- https://blaze.tech/post/customer-support-platform-portal: 1
- https://bluetweak.com/blog/best-help-desk-software: 1

## In its own words

What SupportBee's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: Email Ticketing for Collaborative Customer Service (https://supportbee.com/)
- For: customer service (https://supportbee.com/)
- Price stated: Startup from $17/seat/month, Enterprise from $21/seat/month. 14-day free trial. (https://supportbee.com/pricing)
- Starting price: 17 (https://supportbee.com/pricing)
- Free plan or trial: Start Free Trial (https://supportbee.com/)
- Certifications: GDPR

## What it publishes

Every page supportbee.com exposes, read 2026-09-29: 237 addresses. By kind, pages and the last 90 days:

- blog: 85 pages, 0 in the last 90 days, latest 2026-06-29
- comparison: 11 pages, 0 in the last 90 days, latest 2026-06-29
- template or tool: 8 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 8 pages, 0 in the last 90 days, latest 2026-06-02
- Recent: 2026-06-29 comparison: Best front alternatives for small teams https://supportbee.com/blog/best-front-alternatives-for-small-teams
- Recent: 2026-06-29 blog: How to recall an email in outlook https://supportbee.com/blog/how-to-recall-an-email-in-outlook
- Recent: 2026-06-26 comparison: Best intercom alternatives for small teams https://supportbee.com/blog/best-intercom-alternatives-for-small-teams
- Recent: 2026-06-25 blog: Empathy statements for customer service https://supportbee.com/blog/empathy-statements-for-customer-service
- Recent: 2026-06-25 blog: How to use slack as a ticketing system https://supportbee.com/blog/how-to-use-slack-as-a-ticketing-system
- Recent: 2026-06-24 comparison: Best freshdesk alternatives for small teams https://supportbee.com/blog/best-freshdesk-alternatives-for-small-teams

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.