# SQM CX Quality™: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 1 category by 3 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/sqm-cx-quality

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 27 | 0% | 4 |

## What the models said for it

- "Strong AI auto-scoring option; noted for real-time customer sentiment over script adherence." (Muse Glimmer 30B, Contact center QA)
- "If FCR/CSAT self-coaching and agent-level insights are key (both ~4.5/5)" (Grok 4.20, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 1 | 0 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named SQM CX Quality™, from 7 of the 7 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 7
- g2.com: 7
- exotel.com: 3
- kapiche.com: 3
- softwareadvice.com: 3
- aissist.io: 2
- balto.ai: 2
- cmswire.com: 2
- cresta.com: 2
- cxeverywhere.com: 2

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 7
- https://g2.com/categories/contact-center-quality-assurance: 6
- https://exotel.com/blog/call-center-quality-assurance-software: 3
- https://g2.com/categories/contact-center-quality-assurance/enterprise: 3
- https://kapiche.com/blog/contact-center-quality-assurance-software: 3
- https://softwareadvice.com/quality-assurance: 3
- https://aissist.io/insights/call-center-quality-assurance-software: 2
- https://cmswire.com/contact-center/call-center-quality-assurance-software-buyers-guide: 2

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.