# Sprinklr: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 8 judge labels across 5 categories by 8 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/sprinklr

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 101 | 25% | 4 |
| [Community platforms](https://www.gane.ai/index/gtm/customer/community-platforms/index.md) | 0% | 57 | 0% | 1 |
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 82 | 0% | 1 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 126 | 0% | 1 |
| [Market intelligence platforms](https://www.gane.ai/index/gtm/gtm-data/market-intelligence/index.md) | 0% | 122 | 0% | 1 |

## And against it

- "Verdict: Avoid these unless you are an enterprise organization with a dedicated CX budget" (Gemini 3.5 Flash, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Sprinklr, from 43 of the 52 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 17
- capterra.com: 12
- softwareadvice.com: 10
- guideflow.com: 9
- learn.g2.com: 6
- birdeye.com: 5
- getapp.com: 5
- mopinion.com: 5
- reddit.com: 5
- cxtoday.com: 4

### Pages cited

- https://capterra.com/reputation-management-software: 4
- https://g2.com/categories/online-reputation-management/enterprise: 4
- https://kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed: 4
- https://thecxlead.com/tools/best-customer-survey-tools: 4
- https://birdeye.com/blog/enterprise-reputation-management-software: 3
- https://capterra.com/contact-center-quality-assurance-software: 3
- https://customergauge.com/blog/customer-experience-survey-software: 3
- https://mopinion.com/enterprise-feedback-management-efm-software: 3

## The company

Sprinklr; http://www.sprinklr.com; New York City, United States; founded 2009; public, CXM on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Sprinklr's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The definitive AI‑native platform for extraordinary customer experiences (https://sprinklr.com/)
- For: thousands of the world’s largest enterprises (https://sprinklr.com/)
- Integrations claimed: 70 (https://www.sprinklr.com/products/)
- Certifications: ISO 27001, ENS, FedRAMP, SOC 1, SOC 2, SOC 3, C5, PCI DSS
- Customers named: Microsoft, Dow, 3M, Umniah, Aramex, Acer, Northwestern Mutual, Uber

## What it publishes

Every page sprinklr.com exposes, read 2026-09-29: 7762 addresses. By kind, pages and the last 90 days:

- blog: 1983 pages, 4 in the last 90 days, latest 2026-09-23
- case study: 1 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 55 pages, 0 in the last 90 days, latest undated
- conference or event: 219 pages, 0 in the last 90 days, latest undated
- report or ebook: 51 pages, 0 in the last 90 days, latest 2026-02-03
- comparison: 46 pages, 0 in the last 90 days, latest 2026-04-16
- template or tool: 2 pages, 0 in the last 90 days, latest 2024-09-19
- glossary or explainer: 8 pages, 0 in the last 90 days, latest 2024-04-08
- podcast or video: 94 pages, 0 in the last 90 days, latest undated
- news or press: 266 pages, 1 in the last 90 days, latest 2026-09-02
- Recent: 2026-09-23 blog: Race for chatgpt advertising has begun get sprinklr https://www.sprinklr.com/blog/race-for-chatgpt-advertising-has-begun-get-sprinklr
- Recent: 2026-09-07 blog: New playbook for enterprise paid social operations https://www.sprinklr.com/blog/new-playbook-for-enterprise-paid-social-operations
- Recent: 2026-09-02 news or press: Press Releases https://investors.sprinklr.com/news/press-releases
- Recent: 2026-08-17 blog: Brand compliance https://www.sprinklr.com/blog/brand-compliance
- Recent: 2026-07-24 blog: Why brands get cited in ai answers https://www.sprinklr.com/blog/why-brands-get-cited-in-ai-answers
- Recent: 2026-04-16 comparison: Agentic ai vs mcp https://www.sprinklr.com/blog/agentic-ai-vs-mcp

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.