# SolarWinds Web Help Desk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/solarwinds-web-help-desk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 62 | 100% | 1 |

## And against it

- "SolarWinds Web Help Desk has had multiple critical vulnerabilities including those that could result in authentication bypass and remote code execution (RCE)" (Claude Haiku 4.5, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named SolarWinds Web Help Desk, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- activepieces.com: 1
- atlassian.com: 1
- aws.amazon.com: 1
- bluetweak.com: 1
- capacity.com: 1
- capterra.com: 1
- cisa.gov: 1
- cisecurity.org: 1
- clonepartner.com: 1
- costbench.com: 1

### Pages cited

- https://activepieces.com/blog/comparing-freshdesk-pricing-2026-plans-and-costs: 1
- https://atlassian.com/software/jira/service-management/comparison/jira-service-management-vs-zendesk: 1
- https://aws.amazon.com/marketplace/reviews/reviews-list/B08RV24K26: 1
- https://bluetweak.com/blog/customer-support-challenges: 1
- https://capacity.com/learn/helpdesk/help-desk-problems: 1
- https://capterra.com/p/179421/Web-Help-Desk: 1
- https://cisa.gov/sites/default/files/2026-08/cisa-vulnerability-review-fy-2024-2025-508.pdf: 1
- https://cisecurity.org/advisory/multiple-vulnerabilities-in-solarwinds-web-help-desk-could-allow-for-remote-code-execution_2024-093: 1

## In its own words

What SolarWinds Web Help Desk's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Affordable Help Desk Ticketing and Asset Management Software. (https://www.solarwinds.com/pricing)
- Price stated: Starts at $533. Support unlimited end users. Subscription Licensing options available. (https://www.solarwinds.com/pricing)
- Starting price: 533 (https://www.solarwinds.com/pricing)
- Free plan or trial: Fully functional for 14 days (https://www.solarwinds.com/pricing)

## What it publishes

Every page solarwinds.com exposes, read 2026-09-29: 8185 addresses. By kind, pages and the last 90 days:

- blog: 2197 pages, 8 in the last 90 days, latest 2026-09-21
- case study: 51 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 8 pages, 2 in the last 90 days, latest 2026-09-07
- conference or event: 46 pages, 0 in the last 90 days, latest undated
- report or ebook: 164 pages, 0 in the last 90 days, latest undated
- comparison: 71 pages, 0 in the last 90 days, latest undated
- template or tool: 8 pages, 0 in the last 90 days, latest 2020-10-07
- glossary or explainer: 46 pages, 0 in the last 90 days, latest 2026-03-26
- podcast or video: 225 pages, 0 in the last 90 days, latest undated
- news or press: 320 pages, 0 in the last 90 days, latest 2026-04-15
- Recent: 2026-09-21 blog: Enterprise service management is for more than it hr facilities and finance use cases https://www.solarwinds.com/blog/enterprise-service-management-is-for-more-than-it-hr-facilities-and-finance-use-cases
- Recent: 2026-09-15 blog: Red cards comeback wins and the unsung defense keeping modern business online https://www.solarwinds.com/blog/red-cards-comeback-wins-and-the-unsung-defense-keeping-modern-business-online
- Recent: 2026-09-15 blog: September 15 solarwinds service desk release https://www.solarwinds.com/blog/september-15-solarwinds-service-desk-release
- Recent: 2026-09-09 blog: 5 findings from the 2026 state of itsm report for service desk leaders https://www.solarwinds.com/blog/5-findings-from-the-2026-state-of-itsm-report-for-service-desk-leaders
- Recent: 2026-09-09 blog: Sap hana architecture explained https://www.solarwinds.com/blog/sap-hana-architecture-explained
- Recent: 2026-09-07 webinar or virtual event: September database webinars https://www.solarwinds.com/blog/september-database-webinars

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.