# SolarWinds Service Desk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/solarwinds-service-desk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 54 | 100% | 1 |

## And against it

- "high setup effort and a per-technician pricing model that can become expensive" (Mistral Small, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named SolarWinds Service Desk, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- alium.io: 1
- myna.cx: 1
- saascrmreview.com: 1
- techradar.com: 1
- whatarethebest.com: 1

### Pages cited

- https://alium.io/research/top-complaints-helpdesk-platforms: 1
- https://myna.cx/blog/best-ai-customer-support-tools-2026: 1
- https://saascrmreview.com/best-help-desk-software: 1
- https://techradar.com/best/best-helpdesk-software: 1
- https://whatarethebest.com/help-desk-and-ticketing-software: 1

## In its own words

What SolarWinds Service Desk's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Support Page (https://support.solarwinds.com/service-desk)

## What it publishes

Every page solarwinds.com exposes, read 2026-09-29: 8185 addresses. By kind, pages and the last 90 days:

- blog: 2197 pages, 8 in the last 90 days, latest 2026-09-21
- case study: 51 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 8 pages, 2 in the last 90 days, latest 2026-09-07
- conference or event: 46 pages, 0 in the last 90 days, latest undated
- report or ebook: 164 pages, 0 in the last 90 days, latest undated
- comparison: 71 pages, 0 in the last 90 days, latest undated
- template or tool: 8 pages, 0 in the last 90 days, latest 2020-10-07
- glossary or explainer: 46 pages, 0 in the last 90 days, latest 2026-03-26
- podcast or video: 225 pages, 0 in the last 90 days, latest undated
- news or press: 320 pages, 0 in the last 90 days, latest 2026-04-15
- Recent: 2026-09-21 blog: Enterprise service management is for more than it hr facilities and finance use cases https://www.solarwinds.com/blog/enterprise-service-management-is-for-more-than-it-hr-facilities-and-finance-use-cases
- Recent: 2026-09-15 blog: Red cards comeback wins and the unsung defense keeping modern business online https://www.solarwinds.com/blog/red-cards-comeback-wins-and-the-unsung-defense-keeping-modern-business-online
- Recent: 2026-09-15 blog: September 15 solarwinds service desk release https://www.solarwinds.com/blog/september-15-solarwinds-service-desk-release
- Recent: 2026-09-09 blog: 5 findings from the 2026 state of itsm report for service desk leaders https://www.solarwinds.com/blog/5-findings-from-the-2026-state-of-itsm-report-for-service-desk-leaders
- Recent: 2026-09-09 blog: Sap hana architecture explained https://www.solarwinds.com/blog/sap-hana-architecture-explained
- Recent: 2026-09-07 webinar or virtual event: September database webinars https://www.solarwinds.com/blog/september-database-webinars

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.