# Sobot: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/sobot

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 56 | 0% | 1 |
| [Customer success platforms](https://www.gane.ai/index/gtm/customer/customer-success-platforms/index.md) | 0% | 51 | 0% | 1 |

## What the models said for it

- "Choose Sobot when you want a bundled omnichannel + AI solution at no extra seat fee, especially for e‑commerce." (GLM 4.7 FlashX, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Sobot, from 13 of the 13 answers that named it (only the models that return a source list).

### Domains cited

- sobot.io: 13 (its own site)
- softwareadvice.com: 6
- capterra.com: 5
- g2.com: 5
- nextiva.com: 4
- ringcentral.com: 4
- callcenterstudio.com: 3
- cartesia.ai: 3
- cloudtalk.io: 3
- spotsaas.com: 3

### Pages cited

- https://softwareadvice.com/contact-center: 4
- https://cartesia.ai/learn/ai-voice-agent-platforms: 3
- https://nextiva.com/blog/contact-center-software.html: 3
- https://ringcentral.com/us/en/blog/top-contact-center-solutions: 3
- https://sobot.io/blog/best-ai-voice-agent-customer-service-small-business-2026: 3
- https://sobot.io/blog/best-cloud-call-center-software-small-business-2026: 3
- https://callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-businesses: 2
- https://callsetter.ai/blog/best-ai-voice-agents: 2

## In its own words

What Sobot's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The Agentic Customer Contact Platform (https://sobot.io/)
- For: businesses (https://sobot.io/)
- Price stated: Pricing follows what you actually use. (https://sobot.io/)
- Starting price: 0 (https://sobot.io/)
- Free plan or trial: 15-day free trial (https://sobot.io/)
- Certifications: ISO 27001, ISO 27701
- Customers named: J&T Express, SHEIN, Weee!, MICHAEL KORS, OPPO, Transsion, Samsung, OnePlus

## What it publishes

Every page sobot.io exposes, read 2026-09-29: 5642 addresses. By kind, pages and the last 90 days:

- blog: 4389 pages, 27 in the last 90 days, latest 2026-09-22
- case study: 39 pages, 0 in the last 90 days, latest 2026-03-13
- conference or event: 5 pages, 0 in the last 90 days, latest 2026-03-25
- report or ebook: 36 pages, 0 in the last 90 days, latest 2025-12-18
- comparison: 429 pages, 1 in the last 90 days, latest 2026-07-03
- template or tool: 9 pages, 0 in the last 90 days, latest 2026-03-06
- glossary or explainer: 163 pages, 1 in the last 90 days, latest 2026-09-24
- news or press: 2 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-24 glossary or explainer: What is ai customer service https://www.sobot.io/blog/what-is-ai-customer-service
- Recent: 2026-09-22 blog: Mcp for customer support https://www.sobot.io/blog/mcp-for-customer-support
- Recent: 2026-09-18 blog: Ai customer service examples https://www.sobot.io/blog/ai-customer-service-examples
- Recent: 2026-09-18 blog: Ai customer service use cases https://www.sobot.io/blog/ai-customer-service-use-cases
- Recent: 2026-09-17 blog: Best ai customer service software platforms https://www.sobot.io/blog/best-ai-customer-service-software-platforms
- Recent: 2026-09-17 blog: Best ai customer service solutions small business https://www.sobot.io/blog/best-ai-customer-service-solutions-small-business

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.