# Smartsupp: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 2 categories by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/smartsupp

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 2% | 10 | 0% | 4 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 88 | 0% | 1 |

## What the models said for it

- "For the tightest budgets, Smartsupp is the best starting point due to its robust free tier." (MiniMax M2.5, Conversational mktg)
- "Smartsupp — best free starting point: Its free tier and session-recording features" (Perplexity Sonar, Conversational mktg)
- "worth considering platforms like HubSpot Marketing Hub, Tidio, and Smartsupp" (Llama 4 Maverick, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Smartsupp, from 17 of the 17 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 17
- softwareadvice.com: 14
- capterra.com: 11
- spotsaas.com: 9
- getapp.com: 7
- guideflow.com: 6
- cloudtalk.io: 5
- thecmo.com: 5
- learn.g2.com: 4
- syndelltech.com: 4

### Pages cited

- https://g2.com/categories/conversational-marketing: 14
- https://softwareadvice.com/conversational-marketing: 10
- https://capterra.com/conversational-marketing-platform-software: 9
- https://spotsaas.com/list/conversational-marketing-software/for-small-business: 9
- https://softwareadvice.com/conversational-marketing/small-business: 8
- https://getapp.com/marketing-software/conversational-marketing-platform/org/small-business: 6
- https://guideflow.com/blog/best-conversational-marketing-software: 6
- https://cloudtalk.io/blog/best-conversational-marketing-software: 5

## In its own words

What Smartsupp's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Increase sales with Live chat, Chatbot and AI tools (https://smartsupp.com/)
- For: businesses (https://smartsupp.com/)
- Price stated: Get All Features for 14 days trial. No credit card required. (https://smartsupp.com/)
- Starting price: 0 (https://www.smartsupp.com/pricing)
- Free plan or trial: Get All Features for 14 days trial. No credit card required. (https://smartsupp.com/)
- Integrations claimed: 80 (https://smartsupp.com/); 40 (https://www.smartsupp.com/pricing) (pages disagree)
- Certifications: GDPR
- Hosting: European Union
- Customers named: Belini, Leader Fox, Holky z trhu, Pidilidi, ASKO - NÁBYTEK, AAA Auto, inSPORTline.sk, Unuo design

## What it publishes

Every page smartsupp.com exposes, read 2026-09-29: 1855 addresses. By kind, pages and the last 90 days:

- blog: 285 pages, 0 in the last 90 days, latest undated
- case study: 14 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 16 pages, 0 in the last 90 days, latest undated
- conference or event: 2 pages, 0 in the last 90 days, latest undated
- report or ebook: 15 pages, 0 in the last 90 days, latest undated
- comparison: 32 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 5 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.