# Smartlook: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 19 judge labels across 3 categories by 11 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/smartlook

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Session replay and heatmaps](https://www.gane.ai/index/gtm/gtm-data/session-replay-and-heatmaps/index.md) | 0% | 25 | 33% | 15 |
| [Product analytics](https://www.gane.ai/index/gtm/gtm-data/product-analytics/index.md) | 0% | 22 | 0% | 2 |
| [Web analytics](https://www.gane.ai/index/gtm/gtm-data/web-analytics/index.md) | 0% | 58 | 0% | 2 |

## What the models said for it

- "Affordable session replays, heatmaps, and error tracking." (Grok 4.20, Product analytics)
- "A solid mid-tier option with good automation features." (MiniMax M2.5, Session replay)
- "Smartlook \u2014 strong native mobile SDK support" (DeepSeek V4 Flash, Session replay)
- "Best if you need mobile app tracking: Smartlook" (GPT-5.4 mini, Session replay)

## And against it

- "Documented in research as capturing keystrokes without adequate safeguards" (Kimi K2, Session replay)
- "privacy audits frequently flag incomplete masking or over-collection" (Grok 4.20, Session replay)
- "Identified as collecting sensitive user information" (MiniMax M2.5, Session replay)
- "Their free tiers run out very quickly if you have moderate traffic, and upgrading to paid plans can quickly become expensive" (Gemini 3.5 Flash, Session replay)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 2 | 1 | 1 | 4 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 1 | 1 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 2 | 1 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named Smartlook, from 46 of the 50 answers that named it (only the models that return a source list).

### Domains cited

- contentsquare.com: 21
- amplitude.com: 19
- zapier.com: 19
- quantummetric.com: 16
- logrocket.com: 15
- userpilot.com: 14
- varify.io: 11
- g2.com: 10
- mixpanel.com: 10
- uxcam.com: 10

### Pages cited

- https://zapier.com/blog/best-session-replay-tools: 19
- https://contentsquare.com/guides/session-replay/tools: 14
- https://logrocket.com/comparisons/best-session-replay-tools: 14
- https://userpilot.com/blog/session-replay-tools: 13
- https://quantummetric.com/blog/the-complete-guide-to-session-replay: 11
- https://varify.io/en/best-heatmap-session-recording-tools: 11
- https://docs.google.com/document/d/1H0pfymXB4q8nTQ-SNK6_8C-iMYLSO0oYiBFw-Npcsn0/mobilebasic: 8
- https://cnil-d10.cnil.fr/sites/default/files/2026-02/recommendation_draft_session_replay.pdf: 7

## What it publishes

Every page smartlook.com exposes, read 2026-09-29: 281 addresses. By kind, pages and the last 90 days:

- blog: 189 pages, 0 in the last 90 days, latest 2026-05-27
- case study: 18 pages, 0 in the last 90 days, latest undated
- report or ebook: 1 pages, 0 in the last 90 days, latest undated
- comparison: 35 pages, 0 in the last 90 days, latest 2026-05-27
- template or tool: 2 pages, 0 in the last 90 days, latest 2026-05-27
- Recent: 2026-05-27 blog: Business https://www.smartlook.com/blog/business
- Recent: 2026-05-27 blog: Mobile app analytics https://www.smartlook.com/blog/mobile-app-analytics
- Recent: 2026-05-27 blog: See what your users did before they churned https://www.smartlook.com/blog/see-what-your-users-did-before-they-churned
- Recent: 2026-05-27 blog: Importance educating users https://www.smartlook.com/blog/importance-educating-users
- Recent: 2026-05-27 blog: What can you expect from new smartlook https://www.smartlook.com/blog/what-can-you-expect-from-new-smartlook
- Recent: 2026-05-27 blog: Using smartlook continually improve cx devono cresa https://www.smartlook.com/blog/using-smartlook-continually-improve-cx-devono-cresa

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.