# SmartKarrot: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/smartkarrot

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer success platforms](https://www.gane.ai/index/gtm/customer/customer-success-platforms/index.md) | 0% | 60 | 50% | 2 |

## And against it

- "Explicitly called out in Reddit CS discussions as one to avoid (alongside ChartMogul)" (Grok 4.20, Customer success)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named SmartKarrot, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- gaintrace.com: 2
- akitaapp.com: 1
- bestdevops.com: 1
- capterra.com: 1
- chameleon.io: 1
- churnzero.com: 1
- g2.com: 1
- gane.ai/index: 1
- github.com: 1
- gtmlabz.io: 1

### Pages cited

- https://gaintrace.com/blog/md/churnzero-alternatives: 2
- https://akitaapp.com/blog/best-customer-success-software: 1
- https://bestdevops.com/top-10-customer-success-platforms-features-pros-cons-comparison: 1
- https://capterra.com/customer-success-software: 1
- https://capterra.com/p/136189/Salesforce/reviews: 1
- https://chameleon.io/blog/customer-success-tools: 1
- https://churnzero.com/wp-content/uploads/2026/03/How-to-Buy-a-Customer-Success-Platform-with-No-Regrets-ChurnZero-Guide.pdf: 1
- https://g2.com/categories/customer-success: 1

## In its own words

What SmartKarrot's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Intelligent Customer Success Software (https://smartkarrot.com/)
- For: Customer Success, Account Management & Sales, Onboarding, C-suite & Executives (https://smartkarrot.com/)
- Price stated: Outcome-based Pricing (https://smartkarrot.com/)
- Starting price: 15000 (https://www.smartkarrot.com/pricing)
- Free plan or trial: free demo (https://smartkarrot.com/)
- Customers named: Nuqleous, Lexipol

## What it publishes

Every page smartkarrot.com exposes, read 2026-10-05: 492 addresses. By kind, pages and the last 90 days:

- blog: 398 pages, 16 in the last 90 days, latest 2026-08-29
- case study: 1 pages, 0 in the last 90 days, latest 2024-08-21
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest 2024-09-05
- conference or event: 4 pages, 0 in the last 90 days, latest 2024-10-01
- report or ebook: 1 pages, 0 in the last 90 days, latest 2023-02-27
- comparison: 16 pages, 0 in the last 90 days, latest 2024-09-09
- template or tool: 1 pages, 0 in the last 90 days, latest 2021-11-23
- glossary or explainer: 11 pages, 0 in the last 90 days, latest 2024-10-01
- podcast or video: 4 pages, 0 in the last 90 days, latest 2023-04-19
- Recent: 2026-08-29 blog: Legal guide to using customer testimonials https://www.smartkarrot.com/resources/blog/legal-guide-to-using-customer-testimonials
- Recent: 2026-08-28 blog: Customer delight examples https://www.smartkarrot.com/resources/blog/customer-delight-examples
- Recent: 2026-08-27 blog: Strategic account managers playbook a guide to longterm success https://www.smartkarrot.com/resources/blog/strategic-account-managers-playbook-a-guide-to-longterm-success
- Recent: 2026-08-24 blog: Levels of customer satisfaction https://www.smartkarrot.com/resources/blog/levels-of-customer-satisfaction
- Recent: 2026-08-22 blog: Emotional triggers https://www.smartkarrot.com/resources/blog/emotional-triggers
- Recent: 2026-08-19 blog: B2b loyalty program examples https://www.smartkarrot.com/resources/blog/b2b-loyalty-program-examples

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.