# Shelf: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/shelf

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 2% | 18 | 0% | 1 |

## What the models said for it

- "is Document360, Shelf, or Zoho Desk, according to GetApp" (Llama 4 Maverick, Knowledge base)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 1 | 0 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Shelf, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- aicentralresources.com: 1
- capacity.com: 1
- cm-alliance.com: 1
- document360.com: 1
- dokly.co: 1
- egain.com: 1
- getapp.com: 1
- golinks.com: 1
- happysupport.ai: 1
- jinba.io: 1

### Pages cited

- https://aicentralresources.com/compare/document360-vs-slite: 1
- https://capacity.com/blog/best-knowledge-base-software: 1
- https://cm-alliance.com/cybersecurity-blog/6-best-knowledge-base-software-for-enterprise-security-like-sso-scim: 1
- https://document360.com/knowledgebase-portal/sso-scim: 1
- https://dokly.co/blog/best-software-documentation-tools-2026: 1
- https://egain.com/best-knowledge-base-software-2026: 1
- https://getapp.com/all-software/knowledge-base/org/mid-size-business: 1
- https://golinks.com/blog/best-knowledge-management-platforms: 1

## What it publishes

Every page shelf.io exposes, read 2026-09-29: 463 addresses. By kind, pages and the last 90 days:

- blog: 301 pages, 33 in the last 90 days, latest 2026-09-21
- case study: 16 pages, 0 in the last 90 days, latest 2025-09-22
- conference or event: 4 pages, 0 in the last 90 days, latest 2024-10-11
- report or ebook: 2 pages, 0 in the last 90 days, latest 2022-10-03
- comparison: 10 pages, 1 in the last 90 days, latest 2026-08-13
- template or tool: 1 pages, 0 in the last 90 days, latest 2024-06-07
- glossary or explainer: 11 pages, 1 in the last 90 days, latest 2026-07-03
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- news or press: 11 pages, 0 in the last 90 days, latest 2026-01-01
- Recent: 2026-09-21 blog: Knowledge management roi enterprise benchmarks https://shelf.io/blog/knowledge-management-roi-enterprise-benchmarks
- Recent: 2026-08-26 blog: How to improve rag accuracy for enterprise ai https://shelf.io/blog/how-to-improve-rag-accuracy-for-enterprise-ai
- Recent: 2026-08-25 blog: Generative ai for customer service enterprise applications https://shelf.io/blog/generative-ai-for-customer-service-enterprise-applications
- Recent: 2026-08-24 blog: Sharepoint limitations for genai what every enterprise should know https://shelf.io/blog/sharepoint-limitations-for-genai-what-every-enterprise-should-know
- Recent: 2026-08-21 blog: The best ai voice agents for customer support https://shelf.io/blog/the-best-ai-voice-agents-for-customer-support
- Recent: 2026-08-20 blog: 8 ai customer service solutions for healthcare in 2026 https://shelf.io/blog/8-ai-customer-service-solutions-for-healthcare-in-2026

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.