# ServiceTitan: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/servicetitan

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 60 | 100% | 1 |
| [Field sales tools](https://www.gane.ai/index/gtm/sales/field-sales-tools/index.md) | 0% | 80 | 100% | 1 |

## And against it

- "Avoid Freshdesk (unreliable) and ServiceTitan (clunky)" (DeepSeek V4 Flash, Helpdesk)
- "Often bloated for sales-only teams, with high costs and overkill for non-service workflows" (Grok 4.20, Field sales)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ServiceTitan, from 2 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 2
- reddit.com: 2
- softwareadvice.com: 2
- agilityportal.io: 1
- alium.io: 1
- badgermapping.com: 1
- capterra.com: 1
- clearfeed.ai: 1
- dashly.io: 1
- helpdesk.com: 1

### Pages cited

- https://agilityportal.io/blog/why-sales-team-software-fails-field-teams: 1
- https://alium.io/research/top-complaints-helpdesk-platforms: 1
- https://badgermapping.com/blog/ultimate-tech-stack-for-field-salespeople: 1
- https://capterra.com/help-desk-software: 1
- https://capterra.com/p/124981/Freshdesk/reviews: 1
- https://capterra.com/p/77264/mHelpDesk/reviews: 1
- https://clearfeed.ai/blogs/zendesk-review-pros-cons: 1
- https://dashly.io/tools/customer-messaging/zendesk: 1

## In its own words

What ServiceTitan's own pages state, read 2026-10-06. Stated by the vendor, not checked by the index.

- Positioning: AI software for commercial and residential trades (https://servicetitan.com/)
- For: home and commercial contractors (https://servicetitan.com/)
- Price stated: Our per-technician pricing is designed to fit your business and goals, at any size. (https://www.servicetitan.com/pricing)
- Free plan or trial: Free Demo (https://www.servicetitan.com/pricing)
- Integrations claimed: 70 (https://servicetitan.com/)
- Customers named: Lovett Services, Rainforest Plumbing, Jackson Services, Interstate AC, Brothers Plumbing, Esser Air, Redding Heating & Air, STS Group

## What it publishes

Every page servicetitan.com exposes, read 2026-09-29: 4478 addresses. By kind, pages and the last 90 days:

- blog: 1292 pages, 54 in the last 90 days, latest 2026-09-25
- case study: 325 pages, 3 in the last 90 days, latest 2026-09-25
- webinar or virtual event: 174 pages, 2 in the last 90 days, latest 2026-07-21
- conference or event: 16 pages, 0 in the last 90 days, latest 2026-03-12
- report or ebook: 173 pages, 0 in the last 90 days, latest undated
- comparison: 64 pages, 3 in the last 90 days, latest 2026-09-11
- template or tool: 285 pages, 2 in the last 90 days, latest 2026-09-11
- glossary or explainer: 5 pages, 0 in the last 90 days, latest 2026-03-04
- podcast or video: 376 pages, 0 in the last 90 days, latest 2025-12-10
- news or press: 157 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-25 blog: Plumbing inventory app https://www.servicetitan.com/blog/plumbing-inventory-app
- Recent: 2026-09-25 case study: How a Third-Generation Operator Is Future-Proofing a 50-Year Family Construction Business With ServiceTitan https://www.servicetitan.com/blog/success-story-davis-air-conditioning-heating
- Recent: 2026-09-25 blog: Fieldpoint review https://www.servicetitan.com/blog/fieldpoint-review
- Recent: 2026-09-25 blog: Recession proof hvac business https://www.servicetitan.com/blog/recession-proof-hvac-business
- Recent: 2026-09-24 blog: Electrical industry trends https://www.servicetitan.com/blog/electrical-industry-trends
- Recent: 2026-09-24 case study: Success story summit roofing first visit close rate https://www.servicetitan.com/blog/success-story-summit-roofing-first-visit-close-rate

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.