# Sendbird: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 21 judge labels across 1 category by 10 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/sendbird

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 18 | 10% | 21 |

## What the models said for it

- "For most applications, Sendbird or Stream offer the best balance of features and developer experience for chat-focused products" (MiniMax M2.5, In-app messaging)
- "For most apps: Stream or Sendbird are strong choices, balancing ease of use, scalability, and feature depth." (GLM 4.7 FlashX, In-app messaging)
- "Choose Stream or Sendbird if you are building an app where users need to talk to each other" (Gemini 3.5 Flash, In-app messaging)
- "Building chat into your app? → Look at Sendbird, Stream, or CometChat" (DeepSeek V4 Flash, In-app messaging)

## And against it

- "platforms like Sendbird or CometChat appear in broader "in-app messaging" lists, but they lean more toward user-to-user communication" (Grok 4.20, In-app messaging)
- "Smallest permanent free tier; expensive jump to paid" (DeepSeek V4 Flash, In-app messaging)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 1 | 0 | 2 | 0 | 3 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 0 | 1 | 2 |
| Mistral Small | 1 | 0 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 1 | 0 | 1 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 3 | 0 | 0 | 3 |
| GLM 4.7 FlashX | 1 | 0 | 1 | 0 | 2 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 2 | 0 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named Sendbird, from 51 of the 60 answers that named it (only the models that return a source list).

### Domains cited

- cometchat.com: 35
- github.com: 30
- sendbird.com: 26 (its own site)
- getstream.io: 19
- trtc.io: 19
- dupple.com: 17
- guideflow.com: 15
- pushwoosh.com: 13
- talkjs.com: 13
- g2.com: 10

### Pages cited

- https://github.com/ishandutta2007/Awesome-In-App-Direct-Messaging: 30
- https://cometchat.com/blog/best-enterprise-chat-platforms-for-in-app-messaging-2026: 20
- https://dupple.com/learn/best-in-app-messaging-tools: 17
- https://pushwoosh.com/blog/best-in-app-messaging-platforms: 11
- https://sendbird.com/sendbird-alternatives: 11
- https://cometchat.com/pricing: 9
- https://guideflow.com/blog/in-app-messaging-software: 9
- https://marketintelo.com/report/in-app-messaging-market: 8

## In its own words

What Sendbird's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The AI customer experience platform for enterprise (https://sendbird.com/)
- For: enterprise (https://sendbird.com/)
- Price stated: Free; Starter 5K $349 /month billed annually, or $399/month billed monthly; Pro 5K $499 /month billed annually, or $599/month billed monthly; Enterprise custom pricing for millions of MAU (https://sendbird.com/pricing/chat)
- Starting price: Free (https://sendbird.com/pricing/chat)
- Free plan or trial: Free trial (https://sendbird.com/)
- Certifications: SOC 2, ISO 27001, GDPR, HIPAA
- Hosting: Oregon (USA), North Virginia (USA), central Canada, Frankfurt (Germany), Mumbai (India), Seoul (South Korea), Singapore, Tokyo (Japan)
- Customers named: Virgin Mobile, Ahold Delhaize, Glovo, Transcarent (formerly Accolade), Porter, Redfin, Virgin Mobile UAE, Maya

## What it publishes

Every page sendbird.com exposes, read 2026-09-29: 7519 addresses. By kind, pages and the last 90 days:

- blog: 652 pages, 0 in the last 90 days, latest 2026-03-31
- case study: 7 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 67 pages, 0 in the last 90 days, latest 2025-10-27
- conference or event: 27 pages, 0 in the last 90 days, latest 2025-10-01
- report or ebook: 215 pages, 0 in the last 90 days, latest undated
- comparison: 54 pages, 0 in the last 90 days, latest 2026-03-23
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 182 pages, 0 in the last 90 days, latest 2025-06-05
- podcast or video: 7 pages, 0 in the last 90 days, latest 2026-03-09
- news or press: 10 pages, 0 in the last 90 days, latest undated
- Recent: 2026-03-31 blog: Delight ai the next chapter of sendbird https://sendbird.com/blog/delight-ai-the-next-chapter-of-sendbird
- Recent: 2026-03-31 blog: For you conversations https://sendbird.com/blog/for-you-conversations
- Recent: 2026-03-31 blog: Connection starts with omnipresence https://sendbird.com/blog/connection-starts-with-omnipresence
- Recent: 2026-03-31 blog: Introducing agent memory platform https://sendbird.com/blog/introducing-agent-memory-platform
- Recent: 2026-03-23 comparison: Ai agent vs chatbot https://sendbird.com/blog/ai-agent-vs-chatbot
- Recent: 2026-03-16 blog: Introducing Trust OS: The Foundation for Responsible AI Agents https://sendbird.com/blog/introducing-trust-os-for-ai-agents

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.