# Sendbird alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 222 of the 252 answers in the 1 category where Sendbird holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/sendbird/alternatives

## Named instead, most often (every category and segment added)

- Intercom: 49
- OneSignal: 21
- Pendo: 15
- Braze: 13
- Crisp: 10
- Userpilot: 8

## In-app messaging and customer communications

**Small business**: 80 of 84 answers did not name Sendbird (Sendbird is #12 of 16 at 0%).

- Intercom: first choice in 24 of those 80
- OneSignal: first choice in 12 of those 80
- Crisp: first choice in 8 of those 80
- Slack: first choice in 3 of those 80
- Tidio: first choice in 3 of those 80
- Product Fruits: first choice in 2 of those 80
- Stream Chat: first choice in 2 of those 80
- Userpilot: first choice in 2 of those 80

**Mid-market**: 72 of 84 answers did not name Sendbird (Sendbird is #8 of 12 at 0%).

- Intercom: first choice in 21 of those 72
- OneSignal: first choice in 9 of those 72
- Signal: first choice in 7 of those 72
- Userpilot: first choice in 6 of those 72
- Appcues: first choice in 2 of those 72
- Braze: first choice in 2 of those 72
- Crisp: first choice in 2 of those 72
- Pendo: first choice in 2 of those 72

**Enterprise**: 70 of 84 answers did not name Sendbird (Sendbird is #5 of 15 at 6%).

- Pendo: first choice in 13 of those 70
- Braze: first choice in 11 of those 70
- CometChat: first choice in 4 of those 70
- Intercom: first choice in 4 of those 70
- Knock: first choice in 4 of those 70
- Microsoft Teams: first choice in 3 of those 70
- Slack: first choice in 3 of those 70
- Zendesk Messaging: first choice in 2 of those 70

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.