# ScorebuddyCX: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 21 judge labels across 1 category by 13 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/scorebuddycx

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 10% | 4 | 0% | 21 |

## What the models said for it

- "ScorebuddyCX (or Scorebuddy) stands out as the best contact center quality assurance (QA) tool for a mid-market B2B company." (Grok 4.20, Contact center QA)
- "For most mid-market B2B companies, ScorebuddyCX or Playvox QM are likely your best bets" (GLM 4.7 FlashX, Contact center QA)
- "ScorebuddyCX is recommended for teams that want QA, coaching, and training in one platform" (Claude Haiku 4.5, Contact center QA)
- "A dedicated, configurable QA platform for mid-market contact centers with 50 to 500 agents" (Claude Haiku 4.5, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 2 | 0 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 1 | 1 | 0 | 0 | 2 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 4 | 0 | 0 | 4 |
| Llama 4 Maverick | 0 | 0 | 2 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 2 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 1 | 1 | 0 | 0 | 2 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named ScorebuddyCX, from 48 of the 48 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 40
- capterra.com: 32
- softwareadvice.com: 25
- getapp.com: 20
- learn.g2.com: 17
- voxjar.com: 16
- scorebuddycx.com: 13 (its own site)
- softwareadvice.co.uk: 12
- cloudtalk.io: 10
- cyf.com: 10

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 29
- https://g2.com/categories/contact-center-quality-assurance: 18
- https://softwareadvice.com/quality-assurance: 18
- https://learn.g2.com/best-contact-center-quality-assurance-software: 16
- https://voxjar.com/best-call-center-quality-assurance-software-solutions: 14
- https://softwareadvice.com/quality-assurance/small-business: 12
- https://softwareadvice.co.uk/directory/4478/quality-assurance/software: 11
- https://g2.com/categories/contact-center-quality-assurance/enterprise: 10

## What it publishes

Every page scorebuddycx.com exposes, read 2026-10-05: 751 addresses. By kind, pages and the last 90 days:

- blog: 483 pages, 11 in the last 90 days, latest 2026-09-28
- case study: 23 pages, 0 in the last 90 days, latest 2026-06-18
- webinar or virtual event: 8 pages, 1 in the last 90 days, latest 2026-08-05
- report or ebook: 8 pages, 0 in the last 90 days, latest 2026-07-06
- comparison: 3 pages, 1 in the last 90 days, latest 2026-10-02
- template or tool: 9 pages, 0 in the last 90 days, latest 2026-06-18
- glossary or explainer: 20 pages, 1 in the last 90 days, latest 2026-07-09
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-10-02 comparison: Qa scores vs csat https://www.scorebuddycx.com/blog/qa-scores-vs-csat
- Recent: 2026-09-28 blog: Human review ai qa scores https://www.scorebuddycx.com/blog/human-review-ai-qa-scores
- Recent: 2026-09-24 blog: Trust in ai qa scores https://www.scorebuddycx.com/blog/trust-in-ai-qa-scores
- Recent: 2026-09-21 blog: Build your own qa platform https://www.scorebuddycx.com/blog/build-your-own-qa-platform
- Recent: 2026-09-17 blog: The ai reality check 2026 pulse report https://www.scorebuddycx.com/resources/the-ai-reality-check-2026-pulse-report
- Recent: 2026-08-25 blog: Measuring vulnerable customer outcomes https://www.scorebuddycx.com/blog/measuring-vulnerable-customer-outcomes

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.