# ScorebuddyCX alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 210 of the 252 answers in the 1 category where ScorebuddyCX holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/scorebuddycx/alternatives

## Named instead, most often (every category and segment added)

- Scorebuddy: 22
- Voxjar: 22
- EvaluAgent: 18
- MaestroQA: 17
- Zendesk QA: 10
- Insightful: 7

## Contact center quality assurance

**Small business**: 71 of 84 answers did not name ScorebuddyCX (ScorebuddyCX is #5 of 13 at 7%).

- Scorebuddy: first choice in 17 of those 71
- Voxjar: first choice in 13 of those 71
- Zendesk QA: first choice in 8 of those 71
- EvaluAgent: first choice in 7 of those 71
- Insightful: first choice in 5 of those 71
- Klaus: first choice in 4 of those 71
- CloudTalk: first choice in 3 of those 71
- MaestroQA: first choice in 3 of those 71

**Mid-market**: 66 of 84 answers did not name ScorebuddyCX (ScorebuddyCX is #4 of 17 at 10%).

- Voxjar: first choice in 9 of those 66
- EvaluAgent: first choice in 6 of those 66
- MaestroQA: first choice in 6 of those 66
- Scorebuddy: first choice in 5 of those 66
- Insightful: first choice in 2 of those 66
- Zendesk QA: first choice in 2 of those 66
- AmplifAI: first choice in 1 of those 66
- Enterpret: first choice in 1 of those 66

**Enterprise**: 73 of 84 answers did not name ScorebuddyCX (ScorebuddyCX is #4 of 15 at 8%).

- MaestroQA: first choice in 8 of those 73
- NICE CXone Quality Management: first choice in 7 of those 73
- EvaluAgent: first choice in 5 of those 73
- Genesys Cloud Quality Management: first choice in 5 of those 73
- Observe.AI: first choice in 4 of those 73
- NICE CXone QM: first choice in 3 of those 73
- Verint Quality Management: first choice in 3 of those 73
- NICE Quality Management: first choice in 2 of those 73

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.