# Scorebuddy: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 20 judge labels across 1 category by 11 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/scorebuddy

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 10% | 5 | 5% | 20 |

## What the models said for it

- "For very tight budgets, Scorebuddy and EvaluAgent offer transparent, predictable per-seat pricing." (Claude Haiku 4.5, Contact center QA)
- "For most mid-market B2B companies, Scorebuddy is the best dedicated contact-center QA choice." (Perplexity Sonar, Contact center QA)
- "The best contact center quality assurance tool for a company with a limited budget is Scorebuddy." (Llama 4 Maverick, Contact center QA)
- "Scorebuddy and Playvox QM are the most frequently cited mid-market picks" (Muse Glimmer 30B, Contact center QA)

## And against it

- "capable choices for human-led QA, but pricing is generally less transparent and may be less suitable for a very constrained budget" (Perplexity Sonar, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 0 | 4 |
| Perplexity Sonar | 1 | 0 | 0 | 1 | 2 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 1 | 0 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 2 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 1 | 0 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Scorebuddy, from 55 of the 61 answers that named it (only the models that return a source list).

### Domains cited

- cloudtalk.io: 34
- softwareadvice.com: 32
- capterra.com: 28
- g2.com: 28
- voxjar.com: 28
- getapp.com: 26
- commsadvisor.com: 22
- guideflow.com: 14
- learn.g2.com: 10
- zendesk.com: 10

### Pages cited

- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 33
- https://voxjar.com/best-call-center-quality-assurance-software-solutions: 26
- https://capterra.com/contact-center-quality-assurance-software: 25
- https://softwareadvice.com/quality-assurance: 23
- https://commsadvisor.com/contact-center-qa-software: 22
- https://softwareadvice.com/quality-assurance/small-business: 20
- https://getapp.com/all-software/contact-center-quality-assurance/org/small-business: 17
- https://g2.com/categories/contact-center-quality-assurance: 13

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.