# Scorebuddy alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 209 of the 252 answers in the 1 category where Scorebuddy holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/scorebuddy/alternatives

## Named instead, most often (every category and segment added)

- EvaluAgent: 16
- MaestroQA: 16
- ScorebuddyCX: 15
- Voxjar: 15
- Zendesk QA: 10
- NICE CXone Quality Management: 9

## Contact center quality assurance

**Small business**: 56 of 84 answers did not name Scorebuddy (Scorebuddy is #2 of 13 at 20%).

- Voxjar: first choice in 9 of those 56
- ScorebuddyCX: first choice in 6 of those 56
- Zendesk QA: first choice in 6 of those 56
- Insightful: first choice in 5 of those 56
- EvaluAgent: first choice in 4 of those 56
- Klaus: first choice in 3 of those 56
- CloudTalk: first choice in 2 of those 56
- MaestroQA: first choice in 2 of those 56

**Mid-market**: 70 of 84 answers did not name Scorebuddy (Scorebuddy is #5 of 17 at 10%).

- EvaluAgent: first choice in 7 of those 70
- MaestroQA: first choice in 6 of those 70
- Voxjar: first choice in 6 of those 70
- ScorebuddyCX: first choice in 5 of those 70
- Zendesk QA: first choice in 4 of those 70
- AmplifAI: first choice in 2 of those 70
- Dialpad Support: first choice in 1 of those 70
- Enterpret: first choice in 1 of those 70

**Enterprise**: 83 of 84 answers did not name Scorebuddy.

- NICE CXone Quality Management: first choice in 9 of those 83
- MaestroQA: first choice in 8 of those 83
- EvaluAgent: first choice in 5 of those 83
- Genesys Cloud Quality Management: first choice in 5 of those 83
- Observe.AI: first choice in 5 of those 83
- ScorebuddyCX: first choice in 4 of those 83
- NICE CXone QM: first choice in 3 of those 83
- Playvox: first choice in 3 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.