# Salesforce Omni-Channel: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/salesforce-omni-channel

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Lead routing and management](https://www.gane.ai/index/gtm/sales/lead-routing-and-management/index.md) | 0% | 67 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Salesforce Omni-Channel, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- coffee.ai: 1
- cognism.com: 1
- fivecrm.com: 1
- leadangel.com: 1
- leadmailbox.com: 1
- leadmove.io: 1
- leandata.com: 1
- liminal.pt: 1
- marketbetter.ai: 1
- oncehub.com: 1

### Pages cited

- https://coffee.ai/articles/best-enterprise-lead-management-2026: 1
- https://cognism.com/blog/lead-routing-tools: 1
- https://fivecrm.com/blog/10-best-lead-distribution-software: 1
- https://leadangel.com/blog/operations/best-lead-distribution-software: 1
- https://leadmailbox.com/blog/mortgage-lead-management-software: 1
- https://leadmove.io/blog/best-lead-routing-software-for-2026-side-by-side-comparison: 1
- https://leandata.com/wp-content/uploads/2025/05/LD-Enterprise-Guide-Choosing-Lead-Management-052125.pdf: 1
- https://liminal.pt/martech-magazine/en/crm-marketing-automation-roi-kpis-2026: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.