# Salesforce Einstein Conversation Insights: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/salesforce-einstein-conversation-insights

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 74 | 100% | 1 |

## And against it

- "they may integrate easier/cheaper but often lack depth vs. best-of-breed" (Grok 4.20, Conversation intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Salesforce Einstein Conversation Insights, from 6 of the 8 answers that named it (only the models that return a source list).

### Domains cited

- alpharun.com: 2
- blog.hubspot.com: 2
- cloudtalk.io: 2
- oliv.ai: 2
- salesforce.com: 2 (its own site)
- agenticsalescall.com: 1
- avoma.com: 1
- bestdevops.com: 1
- claap.io: 1
- cleanlist.ai: 1

### Pages cited

- https://blog.hubspot.com/sales/call-recording-software: 2
- https://agenticsalescall.com/chorus-pricing: 1
- https://alpharun.com/blog/conversational-intelligence-software: 1
- https://alpharun.com/blog/gong-pricing: 1
- https://avoma.com/blog/best-conversation-intelligence-software: 1
- https://avoma.com/blog/gong-pricing: 1
- https://bestdevops.com/top-10-conversation-intelligence-platforms-features-pros-cons-comparison: 1
- https://claap.io/blog/gong-pricing: 1

## The company

Salesforce; https://www.salesforce.com; San Francisco, United States; founded 1999; about 35,000 employees (2019); public, CRM on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Salesforce Einstein Conversation Insights's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: important moments generated from sales calls (https://engineering.salesforce.com/real-time-einstein-insights-using-kafka-streams-ca94008c2c6f)
- Customers named: Formula 1, Baca Systems, General Mills, Heathrow, Inter, Iron Mountain

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.