# Salesforce Einstein Bots: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/salesforce-einstein-bots

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 40 | 0% | 2 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 73 | 0% | 1 |

## What the models said for it

- "Deepest CRM/AI synergy for data-driven support; differs by being ecosystem-locked" (Grok 4.20, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 1 | 0 | 2 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Salesforce Einstein Bots, from 3 of the 6 answers that named it (only the models that return a source list).

### Domains cited

- rajeshkumar.xyz: 2
- aimultiple.com: 1
- capterra.com: 1
- cbinsights.com: 1
- chatimize.com: 1
- cxtoday.com: 1
- decagon.ai: 1
- enjo.ai: 1
- findstack.com: 1
- g2.com: 1

### Pages cited

- https://rajeshkumar.xyz/blog/customer-support-chatbots: 2
- https://aimultiple.com/chatbot-companies: 1
- https://capterra.com/resources/customer-service-chatbot-platforms: 1
- https://cbinsights.com/company/koreai/alternatives-competitors: 1
- https://chatimize.com/chatbot-platform-comparison: 1
- https://cxtoday.com/the-best-conversational-ai-solutions-for-the-enterprise-market-leading-vendors: 1
- https://decagon.ai/blog/conversational-ai-platform-for-enterprise: 1
- https://enjo.ai/post/best-conversational-ai-platforms: 1

## The company

Salesforce; https://www.salesforce.com; San Francisco, United States; founded 1999; about 35,000 employees (2019); public, CRM on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Salesforce Einstein Bots's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.


## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.