# Salesforce CRM: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/salesforce-crm

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer success platforms](https://www.gane.ai/index/gtm/customer/customer-success-platforms/index.md) | 0% | 50 | 0% | 1 |
| [Field sales tools](https://www.gane.ai/index/gtm/sales/field-sales-tools/index.md) | 0% | 69 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Salesforce CRM, from 16 of the 18 answers that named it (only the models that return a source list).

### Domains cited

- salesforce.com: 8 (its own site)
- blog.hubspot.com: 4
- forbes.com: 3
- g2.com: 3
- getapp.com: 3
- hubspot.com: 3
- pcmag.com: 3
- pipedrive.com: 3
- softwareadvice.com: 3
- supportbench.com: 3

### Pages cited

- https://salesforce.com/crm/crm-for-small-business/best-crm: 5
- https://supportbench.com/top-crm-tools-for-small-businesses: 3
- https://blog.hubspot.com/sales/best-enterprise-crm-software: 2
- https://ddiy.co/best-crm-for-small-business: 2
- https://decisioncircuit.com/crm/best/best-crm-for-small-business: 2
- https://destinationcrm.com/Articles/Editorial/Magazine-Features/The-Best%C2%A0Enterprise-CRM-Suite-The-2024-CRM-Industry-Leader-Awards-165656.aspx: 2
- https://explodingtopics.com/blog/customer-intelligence-platforms: 2
- https://fitsmallbusiness.com/customer-intelligence-platform: 2

## The company

Salesforce; https://www.salesforce.com; San Francisco, United States; founded 1999; about 35,000 employees (2019); public, CRM on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Salesforce CRM's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Try The World’s #1 AI CRM (https://www.salesforce.com/crm/)
- For: businesses of all sizes and in all industries (https://www.salesforce.com/crm/)
- Price stated: There are a variety of Salesforce CRM pricing options. (https://www.salesforce.com/crm/)
- Starting price: $25 per user per month (https://www.salesforce.com/crm/zoho-vs-salesforce)
- Free plan or trial: Try Salesforce CRM free for 30 days. No credit card required. Nothing to install. (https://www.salesforce.com/crm/)
- Integrations claimed: 9000 (https://www.salesforce.com/crm/zoho-vs-salesforce)
- Customers named: Engine, Good360, Precina, reMarkable, Cloudfit

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.