# Salesforce Agentforce Contact Center: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/salesforce-agentforce-contact-center

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 96 | 100% | 1 |

## And against it

- "It's a newer choice than the established CCaaS platforms... availability is currently limited to the U.S. and Canada" (GPT-6 Luna, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Salesforce Agentforce Contact Center, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- five9.com: 2
- genesys.com: 2
- help.salesforce.com: 2 (its own site)
- nice.com: 2
- talkdesk.com: 2
- aws.amazon.com: 1
- cisco.com: 1
- docs.aws.amazon.com: 1
- gartner.com: 1

### Pages cited

- https://help.salesforce.com/s/articleView: 2
- https://nice.com/products/cxone: 2
- https://aws.amazon.com/products/connect/customer/pricing: 1
- https://cisco.com/c/en/us/products/contact-center/product-listing.html: 1
- https://docs.aws.amazon.com/connect/latest/adminguide/connect-feature-overview.html: 1
- https://five9.com/platform/self-service-and-engagement: 1
- https://five9.com/products/capabilities/contact-center-software: 1
- https://gartner.com/en/documents/6921466: 1

## The company

Salesforce; https://www.salesforce.com; San Francisco, United States; founded 1999; about 35,000 employees (2019); public, CRM on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.