# RingEX: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 8 judge labels across 3 categories by 6 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/ringex

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Call tracking platforms](https://www.gane.ai/index/gtm/marketing/call-tracking/index.md) | 0% | 23 | 0% | 4 |
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 34 | 0% | 3 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 73 | 100% | 1 |

## What the models said for it

- "RingCentral and Talkdesk are best when you want a complete cloud phone system or CCaaS with embedded call tracking." (GLM 4.7 FlashX, Call tracking)
- "Other options to consider are Zoho Desk, LiveAgent, and RingEX" (Llama 4 Maverick, Contact center QA)

## And against it

- "user feedback includes reports of inaccurate reporting and recordings not reliably happening" (GPT-5.4 mini, Conversation intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 2 | 0 | 2 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named RingEX, from 23 of the 23 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 16
- capterra.com: 14
- cloudtalk.io: 8
- softwareadvice.com: 8
- gane.ai/index: 6
- pickyassist.com: 5
- whatconverts.com: 5
- callrail.com: 4
- capterra.com.au: 4
- frejun.com: 4

### Pages cited

- https://capterra.com/call-tracking-software: 8
- https://g2.com/categories/inbound-call-tracking/enterprise: 7
- https://capterra.com/contact-center-quality-assurance-software: 5
- https://www.gane.ai/index/gtm/marketing/call-tracking/enterprise: 5
- https://pickyassist.com/blog/enterprise-call-tracking-software: 5
- https://krispcall.com/sales-marketing/best-call-tracking-software: 4
- https://softwareadvice.com/voip/call-tracking-comparison: 4
- https://capterra.com.au/directory/30901/call-tracking/software: 3

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.