# RingCentral RingEX: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/ringcentral-ringex

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 95 | 100% | 1 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 70 | 0% | 1 |

## What the models said for it

- "RingCentral RingEX for unified communications needs" (GLM 4.7 FlashX, In-app messaging)

## And against it

- "Users find the customer support challenging, often facing difficulties in communication and unnecessary complications." (Muse Glimmer 30B, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named RingCentral RingEX, from 3 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- ringcentral.com: 3 (its own site)
- cometchat.com: 2
- reddit.com: 2
- agicent.com: 1
- appcues.com: 1
- blog.contactcenterpipeline.com: 1
- capterra.com: 1
- checkpoint.com: 1
- cresta.com: 1
- cxtoday.com: 1

### Pages cited

- https://cometchat.com/blog/in-app-messaging-tools: 2
- https://ringcentral.com/us/en/blog/business-unified-messaging-platforms: 2
- https://ringcentral.com/us/en/blog/messenger-apps: 2
- https://agicent.com/blog/best-appcues-alternatives: 1
- https://appcues.com/blog/best-appcues-alternatives: 1
- https://blog.contactcenterpipeline.com/2026/08/evolving-threats-evolving-responses: 1
- https://capterra.com/p/136189/Salesforce/reviews: 1
- https://checkpoint.com/kr/downloads/partners/sb-tuvis-check-point.pdf: 1

## The company

RingCentral; https://www.ringcentral.com; Belmont, United States; founded 2003; public, RNG on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What RingCentral RingEX's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Reliable and trusted business communications (https://ringcentral.com/)
- For: every team (https://ringcentral.com/)
- Price stated: Add users for free with RingEX at no additional cost. (https://www.ringcentral.com/pricing/video.html)
- Starting price: Free (https://www.ringcentral.com/pricing/video.html)
- Free plan or trial: Add users for free with RingEX (https://www.ringcentral.com/pricing/video.html)
- Integrations claimed: 500 (https://www.ringcentral.com/solutions/startups)
- Certifications: C5, CCPA, Cyber Essentials Plus, GDPR, HIPAA, HITRUST, ISO 22301, ISO 27001
- Customers named: Axis Mental Health, First Bank, Golden State Warriors, San Francisco Symphony, Vodafone Business, eBay, HubSpot, AT&T

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.