# RingCentral Contact Center alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 240 of the 252 answers in the 1 category where RingCentral Contact Center holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/ringcentral-contact-center/alternatives

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 61
- Aircall: 25
- CloudTalk: 22
- NICE CXone: 21
- Nextiva Contact Center: 10
- Five9: 9

## Contact center platforms

**Small business**: 77 of 84 answers did not name RingCentral Contact Center (RingCentral Contact Center is #13 of 18 at 0%).

- Aircall: first choice in 23 of those 77
- CloudTalk: first choice in 12 of those 77
- Nextiva Contact Center: first choice in 10 of those 77
- Dialpad Ai Contact Center: first choice in 5 of those 77
- Call Center Studio: first choice in 4 of those 77
- CallHippo: first choice in 4 of those 77
- Freshcaller: first choice in 4 of those 77
- LiveAgent: first choice in 4 of those 77

**Mid-market**: 80 of 84 answers did not name RingCentral Contact Center (RingCentral Contact Center is #10 of 15 at 2%).

- Genesys Cloud CX: first choice in 15 of those 80
- CloudTalk: first choice in 10 of those 80
- NICE CXone: first choice in 7 of those 80
- Five9: first choice in 5 of those 80
- Talkdesk: first choice in 4 of those 80
- Freshcaller: first choice in 3 of those 80
- LiveAgent: first choice in 3 of those 80
- Aircall: first choice in 2 of those 80

**Enterprise**: 83 of 84 answers did not name RingCentral Contact Center.

- Genesys Cloud CX: first choice in 46 of those 83
- NICE CXone: first choice in 14 of those 83
- Five9: first choice in 4 of those 83
- RingCentral RingCX: first choice in 3 of those 83
- Amazon Connect: first choice in 1 of those 83
- Cisco Webex Contact Center: first choice in 1 of those 83
- Zoom Contact Center: first choice in 1 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.