# Retently: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 8 judge labels across 1 category by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/retently

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 2% | 9 | 12% | 8 |

## What the models said for it

- "Retently and CustomerGauge are the top choices if you need deep B2B-specific features" (Mistral Small, Feedback)
- "I'd recommend starting with Retently or SurveySparrow for the best balance of features, cost, and ease of use" (Claude Haiku 4.5, Feedback)
- "Retently is built to run always-on NPS, CSAT, and CES programs" (Claude Haiku 4.5, Feedback)
- "Best for Value, Ease of Use & CRM Integration: Retently" (Gemini 3.5 Flash, Feedback)

## And against it

- "lower adoption and mixed reviews, with some users criticizing their features or support" (Mistral Small, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 1 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 1 | 0 | 0 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Retently, from 11 of the 14 answers that named it (only the models that return a source list).

### Domains cited

- retently.com: 5 (its own site)
- getapp.com: 4
- zonkafeedback.com: 4
- blog.hubspot.com: 3
- capterra.com: 3
- customergauge.com: 3
- questionpro.com: 3
- surveysensum.com: 3
- surveyvista.com: 3
- chattermill.com: 2

### Pages cited

- https://getapp.com/customer-management-software/nps/org/mid-size-business: 3
- https://questionpro.com/blog/nps-software: 3
- https://retently.com/blog/best-nps-software-b2b: 3
- https://surveyvista.com/best-nps-software: 3
- https://blog.hubspot.com/service/nps-survey-tools: 2
- https://capterra.com/nps-software: 2
- https://customergauge.com/what-is-nps-software: 2
- https://retently.com/pricing: 2

## In its own words

What Retently's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: AI Customer Experience Platform for Ecommerce & Retail (https://retently.com/)
- For: ecommerce and retail brands (https://retently.com/)
- Price stated: Ecommerce Basic $99 per month; Ecommerce Pro $299 per month (https://www.retently.com/pricing)
- Starting price: 99 (https://www.retently.com/pricing)
- Free plan or trial: Free Trial (https://retently.com/)
- Integrations claimed: 20 (https://retently.com/); 15 (https://www.retently.com/pricing); 6 (https://www.retently.com/product/voc) (pages disagree)
- Certifications: ISO 27001, SOC 2, PCI DSS
- Hosting: EU regions
- Customers named: PSD Underwear, Epic Gardening, SpearmintLOVE, Mabel's Labels, Jones Road Beauty, Bouclair, PSD, PensionBee

## What it publishes

Every page retently.com exposes, read 2026-09-29: 2820 addresses. By kind, pages and the last 90 days:

- blog: 156 pages, 15 in the last 90 days, latest 2026-09-24
- case study: 18 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 13 pages, 0 in the last 90 days, latest undated
- conference or event: 3 pages, 0 in the last 90 days, latest undated
- report or ebook: 8 pages, 0 in the last 90 days, latest undated
- comparison: 25 pages, 2 in the last 90 days, latest 2026-08-06
- template or tool: 3 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 2 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-24 blog: Property owner retention https://www.retently.com/blog/property-owner-retention
- Recent: 2026-09-23 blog: Maintenance satisfaction survey https://www.retently.com/blog/maintenance-satisfaction-survey
- Recent: 2026-09-22 blog: Hoa survey questions https://www.retently.com/blog/hoa-survey-questions
- Recent: 2026-09-21 blog: Tenant retention https://www.retently.com/blog/tenant-retention
- Recent: 2026-09-17 blog: Get property management clients https://www.retently.com/blog/get-property-management-clients
- Recent: 2026-08-20 blog: Vendor nps https://www.retently.com/blog/vendor-nps

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.