# Retell AI: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 55 judge labels across 1 category by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/retell-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 17% | 2 | 7% | 55 |

## What the models said for it

- "Excellent for production-scale support automation; reliable for regulated industries; good balance of ease and power." (Grok 4.20, AI voice agents)
- "Choose Retell AI if you want to build complex, multi-step workflows ... Their visual editor is superior here." (GLM 4.7 FlashX, AI voice agents)
- "Currently a market leader in this space... Choose Retell AI or Vapi if you are building a product feature" (Qwen 3.7 Flash, AI voice agents)
- "Choose Vapi or Retell AI if you are a developer or team building a scalable, customized phone agent" (Gemini 3.5 Flash, AI voice agents)

## And against it

- "Not recommended if you need a no-code launch or a predictable flat monthly bill." (Mistral Small, AI voice agents)
- "Cautious on data privacy if integrating deeply with CRMs/APIs (extra attack surfaces). Hallucinations remain a core issue." (Grok 4.20, AI voice agents)
- "strong overall reviews, but users mention higher cost per call, missing features, and setup complexity in some cases" (GPT-5.4 mini, AI voice agents)
- "Do not rely solely on "SOC 2 Type 2" marketing claims... They may be poor choices for a small business" (Perplexity Sonar, AI voice agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 3 | 0 | 0 | 3 |
| GPT-5.4 mini | 1 | 0 | 1 | 1 | 3 |
| Gemini 3.5 Flash | 2 | 3 | 1 | 0 | 6 |
| Perplexity Sonar | 1 | 2 | 1 | 1 | 5 |
| Grok 4.20 | 2 | 3 | 0 | 1 | 6 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 2 | 3 | 0 | 0 | 5 |
| Llama 4 Maverick | 0 | 1 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 1 | 3 | 1 | 0 | 5 |
| Kimi K2 | 2 | 1 | 0 | 0 | 3 |
| GLM 4.7 FlashX | 2 | 0 | 0 | 0 | 2 |
| MiniMax M2.5 | 1 | 3 | 0 | 0 | 4 |
| GPT-6 Luna | 2 | 2 | 0 | 0 | 4 |
| Muse Glimmer 30B | 1 | 2 | 1 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Retell AI, from 147 of the 152 answers that named it (only the models that return a source list).

### Domains cited

- retellai.com: 64 (its own site)
- cloudtalk.io: 57
- synthflow.ai: 57
- getvoip.com: 42
- cartesia.ai: 39
- bland.ai: 38
- technologyadvice.com: 34
- botphonic.ai: 33
- kore.ai: 32
- monday.com: 31

### Pages cited

- https://cartesia.ai/learn/ai-voice-agent-platforms: 39
- https://synthflow.ai/blog/best-10-ai-voice-agents-for-contact-centers-and-enterprises-tested-and-reviewed: 39
- https://getvoip.com/blog/ai-voice-assistants-for-business: 34
- https://technologyadvice.com/voip/best-ai-voice-agents: 34
- https://botphonic.ai/: 33
- https://cloudtalk.io/ai-voice-agents: 31
- https://kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed: 31
- https://monday.com/blog/ai-agents/ai-voice-agents: 31

## In its own words

What Retell AI's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI voice agent platform for phone call automation (https://retellai.com/)
- For: customer support, sales, and operations (https://retellai.com/)
- Price stated: $0.07 to $0.31 per minute for voice agents; chat agents start at $0.002 per message (https://retellai.com/)
- Starting price: 0.07 (https://retellai.com/)
- Free plan or trial: $10 in free credits at signup with full platform access and 20 free concurrent calls (https://retellai.com/)
- Certifications: HIPAA, SOC 2 Type II, GDPR, ISO 27001
- Customers named: COOPine Park Health, SWTCH, Medical Data Systems, Inbounds, Swtch Energy, Matic Insurance, Everise, Clear

## What it publishes

Every page retellai.com exposes, read 2026-10-05: 10354 addresses. By kind, pages and the last 90 days:

- blog: 1269 pages, 4 in the last 90 days, latest 2026-09-25
- case study: 19 pages, 2 in the last 90 days, latest 2026-07-10
- webinar or virtual event: 4 pages, 0 in the last 90 days, latest 2025-01-09
- conference or event: 11 pages, 1 in the last 90 days, latest 2026-09-10
- report or ebook: 5 pages, 2 in the last 90 days, latest 2026-10-02
- comparison: 235 pages, 5 in the last 90 days, latest 2026-09-28
- template or tool: 3 pages, 0 in the last 90 days, latest 2025-03-16
- glossary or explainer: 270 pages, 4 in the last 90 days, latest 2026-07-19
- news or press: 8 pages, 1 in the last 90 days, latest 2026-09-10
- Recent: 2026-10-02 report or ebook: 3712 https://community.retellai.com/t/for-hire-one-booking-incident-review-or-mapping-correction/3712
- Recent: 2026-09-28 comparison: First party vs third party collections https://www.retellai.com/blog/first-party-vs-third-party-collections
- Recent: 2026-09-25 blog: Ivr script examples https://www.retellai.com/blog/ivr-script-examples
- Recent: 2026-09-21 blog: Running voice ai for clients https://www.retellai.com/blog/running-voice-ai-for-clients
- Recent: 2026-09-17 comparison: Ada cx alternatives https://www.retellai.com/blog/ada-cx-alternatives
- Recent: 2026-09-17 comparison: Best parloa alternatives for conversational ai https://www.retellai.com/blog/best-parloa-alternatives-for-conversational-ai

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.