# Respond.io: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 21 judge labels across 3 categories by 12 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/respond-io

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [SMS and WhatsApp marketing platforms](https://www.gane.ai/index/gtm/marketing/sms-and-whatsapp-marketing/index.md) | 5% | 6 | 0% | 18 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 87 | 50% | 2 |
| [Mobile marketing and push](https://www.gane.ai/index/gtm/marketing/mobile-marketing-and-push/index.md) | 0% | 58 | 0% | 1 |

## What the models said for it

- "### 1. Respond.io ... Best For: Conversational B2B sales, lead qualification, and team collaboration." (Gemini 3.5 Flash, SMS & WhatsApp)
- "For WhatsApp: folk CRM or Respond.io are excellent" (Mistral Small, SMS & WhatsApp)
- "Ratings: Highly recommended for scalability." (Grok 4.20, SMS & WhatsApp)
- "Top Recommendation: Wati or Respond.io" (GLM 4.7 FlashX, SMS & WhatsApp)

## And against it

- "Trustpilot shows Legacy Software Ltd. is rated "Poor" with 2.4 / 5 on Trustpilot" (Muse Glimmer 30B, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 1 | 1 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 1 | 0 | 1 | 0 | 2 |
| Mistral Small | 1 | 0 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 1 | 0 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 2 | 0 | 1 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named Respond.io, from 39 of the 41 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 22
- softwareadvice.com: 16
- socialintents.com: 15
- cloudtalk.io: 12
- respond.io: 12 (its own site)
- braze.com: 11
- plivo.com: 10
- doubletick.io: 8
- insiderone.com: 8
- brevo.com: 7

### Pages cited

- https://socialintents.com/blog/best-whatsapp-marketing-tools: 15
- https://softwareadvice.com/sms-marketing: 13
- https://braze.com/resources/articles/best-sms-marketing-platforms: 11
- https://cloudtalk.io/blog/best-whatsapp-marketing-software-2024: 11
- https://g2.com/software/sms-marketing: 10
- https://plivo.com/blog/best-sms-whatsapp-marketing-tools-for-ecommerce-d2c: 9
- https://doubletick.io/blog/whatsapp-marketing-software: 7
- https://insiderone.com/whatsapp-marketing-software: 7

## In its own words

What Respond.io's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: #1 AI-Powered Customer Conversation Platform (https://respond.io/)
- For: businesses (https://respond.io/)
- Price stated: Pricing (https://respond.io/)
- Starting price: 79 (https://respond.io/pricing)
- Free plan or trial: Start Free Trial (https://respond.io/)
- Certifications: ISO 27001, GDPR
- Customers named: Lamarsa Coffee, Sport Center Los Naranjos, Praga Medica, Sleek, Srikandi, Kleta, Petloy, Hmlet

## What it publishes

Every page respond.io exposes, read 2026-09-29: 12800 addresses. By kind, pages and the last 90 days:

- blog: 1695 pages, 20 in the last 90 days, latest 2026-09-29
- case study: 288 pages, 0 in the last 90 days, latest undated
- conference or event: 6 pages, 0 in the last 90 days, latest 2018-09-07
- report or ebook: 180 pages, 6 in the last 90 days, latest 2026-09-28
- comparison: 174 pages, 3 in the last 90 days, latest 2026-09-28
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 18 pages, 0 in the last 90 days, latest 2026-05-28
- news or press: 42 pages, 0 in the last 90 days, latest 2018-10-01
- Recent: 2026-09-29 blog: Whatsapp business multiple users https://respond.io/whatsapp-business-multiple-users
- Recent: 2026-09-28 report or ebook: Facebook business chat https://respond.io/blog/facebook-business-chat
- Recent: 2026-09-28 report or ebook: Facebook business chat https://respond.io/ar/blog/facebook-business-chat
- Recent: 2026-09-28 report or ebook: Facebook business chat https://respond.io/tw/blog/facebook-business-chat
- Recent: 2026-09-28 report or ebook: Facebook business chat https://respond.io/id/blog/facebook-business-chat
- Recent: 2026-09-28 report or ebook: Facebook business chat https://respond.io/th/blog/facebook-business-chat

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.