# Refiner: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 6 judge labels across 2 categories by 6 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/refiner

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 20 | 0% | 5 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 68 | 0% | 1 |

## What the models said for it

- "Refiner focuses on in-app surveys and context-aware research prompts" (Claude Haiku 4.5, In-app messaging)
- "Refiner: Best in-product surveys for SaaS" (DeepSeek V4 Flash, Feedback)
- "For Qualitative Deep Dives: ... Refiner" (MiniMax M2.5, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Refiner, from 9 of the 12 answers that named it (only the models that return a source list).

### Domains cited

- b2bsaastools.com: 3
- customergauge.com: 3
- refiner.io: 3 (its own site)
- ringcentral.com: 3
- cometchat.com: 2
- featureupvote.com: 2
- g2.com: 2
- guideflow.com: 2
- productfruits.com: 2
- rajeshkumar.xyz: 2

### Pages cited

- https://customergauge.com/blog/customer-experience-survey-software: 3
- https://refiner.io/blog/in-app-messaging-tools: 3
- https://b2bsaastools.com/blog/best-b2b-saas-survey-tools: 2
- https://cometchat.com/blog/in-app-messaging-tools: 2
- https://featureupvote.com/blog/customer-feedback-tools: 2
- https://guideflow.com/blog/in-app-messaging-software: 2
- https://productfruits.com/blog/best-in-app-messaging-platforms: 2
- https://rajeshkumar.xyz/blog/customer-feedback-tools: 2

## The company

Refiner; https://refiner.io; Paris, France; founded 2019. From Wikidata, fetched 2026-09-14.

## In its own words

What Refiner's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: In-App Survey & Customer Feedback Software (https://refiner.io/)
- For: SaaS and digital product teams (https://refiner.io/)
- Price stated: Unlimited responses, all plans (https://refiner.io/)
- Starting price: 0 (https://refiner.io/)
- Free plan or trial: No credit card required; free trial is active for 30 days and is capped at 100 survey responses (https://refiner.io/)
- Integrations claimed: 10 (https://refiner.io/pricing)
- Certifications: SOC 2 Type II, GDPR, CCPA, HIPAA
- Customers named: Qonto, Razorpay, BPCE, Shine, Copy.ai, Moqups, AutoScout24, Resident Advisor

## What it publishes

Every page refiner.io exposes, read 2026-09-29: 162 addresses. By kind, pages and the last 90 days:

- blog: 76 pages, 0 in the last 90 days, latest 2026-06-01
- case study: 5 pages, 0 in the last 90 days, latest undated
- comparison: 23 pages, 0 in the last 90 days, latest 2026-01-28
- glossary or explainer: 1 pages, 0 in the last 90 days, latest 2021-11-08
- Recent: 2026-06-01 blog: Survey software for in app surveys https://refiner.io/blog/survey-software-for-in-app-surveys/
- Recent: 2026-01-28 comparison: Survicate alternatives in app surveys https://refiner.io/blog/survicate-alternatives-in-app-surveys/
- Recent: 2026-01-19 blog: Best in app nps software https://refiner.io/blog/best-in-app-nps-software/
- Recent: 2025-08-25 blog: In app survey timing https://refiner.io/blog/in-app-survey-timing/
- Recent: 2025-08-19 comparison: In app surveys vs email surveys https://refiner.io/blog/in-app-surveys-vs-email-surveys/
- Recent: 2025-08-19 blog: Improve in app survey response rates https://refiner.io/blog/improve-in-app-survey-response-rates/

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.