# Qualtrics CX for Contact Centers: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/qualtrics-cx-for-contact-centers

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 149 | 100% | 1 |

## And against it

- "UI limited in customizability, making information harder to access" (GLM 4.7 FlashX, Customer intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Qualtrics CX for Contact Centers, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- aviatrix.ai: 1
- aws.amazon.com: 1
- breached.company: 1
- cdn.prod.website-files.com: 1
- cointelegraph.com: 1
- cxtoday.com: 1
- ftc.gov: 1
- g2.com: 1
- magazine.wharton.upenn.edu: 1
- news.ycombinator.com: 1

### Pages cited

- https://aviatrix.ai/threat-research-center/adobe-2025-analytics-data-exposure-ingestion-bug: 1
- https://aviatrix.ai/threat-research-center/carhartt-data-breach-shinyhunters-databricks-2026: 1
- https://aws.amazon.com/marketplace/pp/prodview-qyqphrdnaafd6: 1
- https://breached.company/the-mixpanel-breach-how-a-single-smishing-attack-exposed-millions-of-users-across-8-000-corporate-customers: 1
- https://cdn.prod.website-files.com/67c7d3efa9780ed6d5c6927e/67f7c40cff3667faac45b2e2_Customer%20Analytics%20Whitepaper%20_%20ThriveStack_.pdf: 1
- https://cointelegraph.com/news/coinbase-analytics-provider-customer-data: 1
- https://cxtoday.com/ai-security-and-customer-data-risks-feature-in-big-tech-results: 1
- https://cxtoday.com/choosing-a-cx-analytics-platform-avoid-these-costly-mistakes: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.