# QEval: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/qeval

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 92 | 50% | 2 |

## What the models said for it

- "AI‑powered contact center QA; 100% interaction coverage via speech analytics" (GLM 4.7 FlashX, Contact center QA)

## And against it

- "called it "the worst QA platform in the industry," specifically citing terrible reporting" (DeepSeek V4 Flash, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named QEval, from 5 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- softwareadvice.com: 4
- capterra.com: 3
- getapp.com: 3
- cloudtalk.io: 2
- exotel.com: 2
- g2.com: 2
- slashdot.org: 2
- thelevel.ai: 2
- topbusinesssoftware.com: 2
- altigen.com: 1

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 3
- https://softwareadvice.com/quality-assurance: 3
- https://softwareadvice.com/quality-assurance/small-business: 3
- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 2
- https://exotel.com/blog/call-center-quality-assurance-software: 2
- https://altigen.com/contact-center-software-roi-calculation: 1
- https://c2perform.com/blog/best-call-center-quality-monitoring: 1
- https://callnovo.ai/blog/customer-service-quality-assurance: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.