# Puzzel: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/puzzel

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 2% | 17 | 0% | 1 |

## What the models said for it

- "Puzzel - Winner of CX Awards 2024 Best Mid-Market Contact Center Platform" (GLM 4.7 FlashX, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 1 | 0 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Puzzel, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- cloudtalk.io: 1
- cxtoday.com: 1
- findstack.com: 1
- getapp.com: 1
- intermedia.com: 1
- justcall.io: 1
- nextiva.com: 1
- slashdot.org: 1
- softwareadvice.com: 1
- sourceforge.net: 1

### Pages cited

- https://cloudtalk.io/blog/best-contact-center-software-for-mid-market-teams: 1
- https://cxtoday.com/champions-take-the-stage-announcing-cx-awards-2024-winners: 1
- https://cxtoday.com/cx-awards-2024-categories-unboxed: 1
- https://findstack.com/software/call-center-infrastructure-cci/s/mid-market: 1
- https://findstack.com/software/contact-center/s/mid-market: 1
- https://getapp.com/customer-management-software/contact-center/org/mid-size-business: 1
- https://getapp.com/customer-service-support-software/call-center/org/mid-size-business: 1
- https://intermedia.com/products/contact-center: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.