# ProProfs: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 2 categories by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/proprofs

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 31 | 0% | 2 |
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 87 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 3 | 0 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named ProProfs, from 10 of the 10 answers that named it (only the models that return a source list).

### Domains cited

- helpdesk.com: 4
- resources.rework.com: 3
- blog.screensteps.com: 2
- bolddesk.com: 2
- capterra.com: 2
- dialzara.com: 2
- gorgias.com: 2
- helpscout.com: 2
- herothemes.com: 2
- knowledge-base.software: 2

### Pages cited

- https://helpdesk.com/learn/top-help-desk-softwares: 3
- https://bolddesk.com/blogs/best-knowledge-base-software: 2
- https://dialzara.com/blog/10-best-ai-knowledge-base-software-for-small-business-2024: 2
- https://productlift.dev/best-knowledge-base-software: 2
- https://resources.rework.com/tools/support/best-help-desk-software-2026: 2
- https://sherpadesk.com/blog/it-knowledge-base: 2
- https://affine.pro/blog/knowledge-base-software-free: 1
- https://albato.com/blog/publications/best-survey-tools-crm-support-stack: 1

## What it publishes

Every page proprofssurvey.com exposes, read 2026-09-29: 479 addresses. By kind, pages and the last 90 days:

- blog: 221 pages, 10 in the last 90 days, latest 2026-08-03
- case study: 9 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest 2024-10-22
- conference or event: 1 pages, 0 in the last 90 days, latest undated
- comparison: 25 pages, 3 in the last 90 days, latest 2026-07-02
- template or tool: 81 pages, 0 in the last 90 days, latest 2019-01-18
- glossary or explainer: 7 pages, 0 in the last 90 days, latest 2025-01-09
- Recent: 2026-08-03 blog: Market assessment analysis https://www.proprofssurvey.com/blog/market-assessment-analysis
- Recent: 2026-07-30 blog: Anonymous survey disclaimer https://www.proprofssurvey.com/blog/anonymous-survey-disclaimer
- Recent: 2026-07-29 blog: Survey sampling https://www.proprofssurvey.com/blog/survey-sampling
- Recent: 2026-07-28 blog: Survey incentives https://www.proprofssurvey.com/blog/survey-incentives
- Recent: 2026-07-23 blog: Survey invitation email template https://www.proprofssurvey.com/blog/survey-invitation-email-template
- Recent: 2026-07-23 blog: Ranking survey questions https://www.proprofssurvey.com/blog/ranking-survey-questions

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.