# ProProfs Knowledge Base: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 8 judge labels across 1 category by 6 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/proprofs-knowledge-base

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 2% | 13 | 0% | 8 |

## What the models said for it

- "I'd suggest starting with Nuclino or ProProfs since both offer free plans" (MiniMax M2.5, Knowledge base)
- "Choose BookStack when avoiding subscription fees matters more than technical simplicity, or ProProfs when a purpose-built, customer-facing help center is required." (Perplexity Sonar, Knowledge base)
- "Best for Customer-Facing KBs ... Affordable per-author pricing with unlimited readers" (DeepSeek V4 Flash, Knowledge base)
- "Free plan available; paid starts at ~$49/author/month" (Grok 4.20, Knowledge base)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 0 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 2 | 0 | 2 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named ProProfs Knowledge Base, from 18 of the 18 answers that named it (only the models that return a source list).

### Domains cited

- productlift.dev: 16
- softwareadvice.com: 11
- capterra.com: 8
- selecthub.com: 8
- dialzara.com: 6
- ones.com: 6
- blog.screensteps.com: 4
- bolddesk.com: 4
- document360.com: 4
- slite.com: 4

### Pages cited

- https://productlift.dev/best-knowledge-base-software: 16
- https://selecthub.com/c/knowledge-base-software: 8
- https://dialzara.com/blog/10-best-ai-knowledge-base-software-for-small-business-2024: 6
- https://softwareadvice.com/crm/knowledge-base-comparison: 5
- https://softwareadvice.com/crm/knowledge-base-comparison/small-business: 5
- https://blog.screensteps.com/best-knowledge-base-software: 4
- https://bolddesk.com/blogs/best-knowledge-base-software: 4
- https://capterra.com/resources/knowledge-base-software-pricing-models: 4

## In its own words

What ProProfs Knowledge Base's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Best Knowledge Base Software that will reduce tickets up to 80%. Create an internal knowledge base or customer help center. Get Started free (https://proprofs.com/)
- For: your teams (https://proprofs.com/)
- Free plan or trial: Get Started free (https://proprofs.com/)
- Customers named: Acer, Duracell, Nissan, Adobe

## What it publishes

Every page proprofs.com exposes, read 2026-09-29: 9299 addresses. By kind, pages and the last 90 days:

- blog: 328 pages, 0 in the last 90 days, latest 2019-06-25
- case study: 77 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest 2024-03-05
- report or ebook: 8 pages, 0 in the last 90 days, latest 2022-03-21
- comparison: 27 pages, 4 in the last 90 days, latest 2026-09-25
- template or tool: 62 pages, 0 in the last 90 days, latest 2022-10-11
- glossary or explainer: 17 pages, 0 in the last 90 days, latest 2025-03-19
- news or press: 5 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-25 comparison: Best fyrebox alternatives https://www.proprofs.com/quiz-school/blog/best-fyrebox-alternatives/
- Recent: 2026-09-25 comparison: Best questbase alternatives https://www.proprofs.com/quiz-school/blog/best-questbase-alternatives/
- Recent: 2026-09-25 comparison: Best thinkexam alternatives https://www.proprofs.com/quiz-school/blog/best-thinkexam-alternatives/
- Recent: 2026-09-18 comparison: Best mentimeter alternatives https://www.proprofs.com/quiz-school/blog/best-mentimeter-alternatives/
- Recent: 2026-06-26 comparison: Ai quiz generator vs quiz maker https://www.proprofs.com/quiz-school/blog/ai-quiz-generator-vs-quiz-maker/
- Recent: 2026-06-26 comparison: Personality quiz vs scored quiz https://www.proprofs.com/quiz-school/blog/personality-quiz-vs-scored-quiz/

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.