# ProProfs KB: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/proprofs-kb

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 0% | 38 | 0% | 2 |

## What the models said for it

- "Customer help center | Help Scout (free tier) or ProProfs | Professional appearance, low cost" (Kimi K2, Knowledge base)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named ProProfs KB, from 3 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- document360.com: 3
- knowledgeowl.com: 3
- bestdevops.com: 1
- bettermode.com: 1
- capacity.com: 1
- capterra.co.uk: 1
- happysupport.ai: 1
- helpdocs.io: 1
- helpscout.com: 1
- linkedin.com: 1

### Pages cited

- https://document360.com/knowledge-base-software: 2
- https://bestdevops.com/top-10-knowledge-base-software-features-pros-cons-comparison: 1
- https://bettermode.com/blog/knowledge-base-software: 1
- https://capacity.com/blog/best-knowledge-base-software: 1
- https://capterra.co.uk/directory/32454/knowledge-base/software: 1
- https://document360.com/knowledge-base-software/knowledge-base-software: 1
- https://happysupport.ai/en/blog/enterprise-knowledge-base-platforms: 1
- https://helpdocs.io/best-knowledge-base-software: 1

## What it publishes

Every page proprofskb.com exposes, read 2026-09-29: 589 addresses. By kind, pages and the last 90 days:

- blog: 258 pages, 13 in the last 90 days, latest 2026-09-25
- case study: 56 pages, 0 in the last 90 days, latest undated
- comparison: 37 pages, 4 in the last 90 days, latest 2026-09-25
- template or tool: 38 pages, 0 in the last 90 days, latest 2018-12-11
- glossary or explainer: 1 pages, 0 in the last 90 days, latest 2017-07-25
- Recent: 2026-09-25 comparison: Madcap alternatives https://www.proprofskb.com/blog/madcap-alternatives
- Recent: 2026-09-25 blog: Knowledge base security https://www.proprofskb.com/blog/knowledge-base-security
- Recent: 2026-09-25 blog: Sop customer service https://www.proprofskb.com/blog/sop-customer-service
- Recent: 2026-09-25 blog: Sops for remote teams https://www.proprofskb.com/blog/sops-for-remote-teams
- Recent: 2026-09-17 blog: Employee onboarding sop https://www.proprofskb.com/blog/employee-onboarding-sop
- Recent: 2026-09-16 comparison: Onenote alternatives https://www.proprofskb.com/blog/onenote-alternatives

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.