# PolyAI: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 24 judge labels across 1 category by 12 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/polyai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 2% | 11 | 21% | 24 |

## What the models said for it

- "PolyAI — strong for enterprise call centers with complex routing and handoff" (DeepSeek V4 Flash, AI voice agents)
- "PolyAI if you're closer to enterprise scale and need broader contact-center or omnichannel capabilities" (GPT-6 Luna, AI voice agents)
- "PolyAI is stronger if you want a more managed enterprise-grade inbound voice automation experience" (GPT-5.4 mini, AI voice agents)
- "Proven in Fortune 500 deployments; focuses on natural, reliable voice interactions." (Grok 4.20, AI voice agents)

## And against it

- "Avoid enterprise-heavy options like PolyAI or Cognigy unless your needs are highly regulated" (Grok 4.20, AI voice agents)
- "Avoid for Mid-Sized B2B: PolyAI — Excellent but built for enterprise contact centers" (Kimi K2, AI voice agents)
- "avoid enterprise-heavy solutions like PolyAI (~$150K/year)" (MiniMax M2.5, AI voice agents)
- "appear in comparisons but have similar general risks (e.g., latency, customization limits, or enterprise gaps)" (Grok 4.20, AI voice agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 2 | 1 | 0 | 3 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 0 | 3 | 0 | 2 | 5 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 1 | 2 | 0 | 0 | 3 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named PolyAI, from 58 of the 59 answers that named it (only the models that return a source list).

### Domains cited

- retellai.com: 27
- cloudtalk.io: 24
- synthflow.ai: 21
- getvoip.com: 19
- kore.ai: 16
- justcall.io: 12
- bland.ai: 11
- rasa.com: 11
- monday.com: 9
- poly.ai: 9 (its own site)

### Pages cited

- https://getvoip.com/blog/ai-voice-assistants-for-business: 15
- https://kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed: 15
- https://synthflow.ai/blog/best-10-ai-voice-agents-for-contact-centers-and-enterprises-tested-and-reviewed: 15
- https://monday.com/blog/ai-agents/ai-voice-agents: 9
- https://botphonic.ai/: 8
- https://cloudtalk.io/ai-voice-agents: 8
- https://cartesia.ai/learn/ai-voice-agent-platforms: 7
- https://technologyadvice.com/voip/best-ai-voice-agents: 7

## In its own words

What PolyAI's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Enterprise voice AI that finishes what your customers start. Dialog agents on PolyAI's own models act in your systems and get better with every call. (https://poly.ai/)
- For: enterprise (https://poly.ai/)
- Price stated: Ongoing use of the voice agent is priced on a per-minute basis (https://poly.ai/pricing)
- Integrations claimed: 7 (https://poly.ai/security)
- Certifications: SOC 2 Type II, ISO 27001, PCI DSS, GDPR, HIPAA
- Hosting: US, UK, EU, APAC
- Customers named: SafeRide Health, Carter's, PGE, Fogo de Chão, Unicredit Zagrebacka banka, Audibel, Melting Pot, Hawksmoor

## What it publishes

Every page poly.ai exposes, read 2026-10-05: 1174 addresses. By kind, pages and the last 90 days:

- blog: 318 pages, 11 in the last 90 days, latest 2026-10-02
- case study: 32 pages, 0 in the last 90 days, latest 2026-05-29
- webinar or virtual event: 25 pages, 1 in the last 90 days, latest 2026-08-19
- conference or event: 50 pages, 9 in the last 90 days, latest 2026-10-20
- report or ebook: 46 pages, 0 in the last 90 days, latest 2026-05-11
- comparison: 3 pages, 0 in the last 90 days, latest 2024-04-05
- template or tool: 21 pages, 0 in the last 90 days, latest 2024-10-31
- glossary or explainer: 20 pages, 0 in the last 90 days, latest 2024-12-13
- podcast or video: 107 pages, 6 in the last 90 days, latest 2026-09-10
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-10-20 conference or event: Nvidia gtc berlin 2026 https://poly.ai/events/nvidia-gtc-berlin-2026
- Recent: 2026-10-19 conference or event: Gartner it symposium xpo 2026 https://poly.ai/events/gartner-it-symposium-xpo-2026
- Recent: 2026-10-14 conference or event: Ai after hours london 2026 https://poly.ai/events/ai-after-hours-london-2026
- Recent: 2026-10-07 conference or event: Ccw nashville 2026 https://poly.ai/events/ccw-nashville-2026
- Recent: 2026-10-05 conference or event: Ccw europe 2026 https://poly.ai/events/ccw-europe-2026
- Recent: 2026-10-02 blog: Enterprise voice ai challenges https://poly.ai/blog/enterprise-voice-ai-challenges

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.