# Plivo CX: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 3 categories by 4 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/plivo-cx

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 36 | 0% | 2 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 82 | 0% | 2 |
| [Ecommerce marketing](https://www.gane.ai/index/gtm/marketing/ecommerce-marketing/index.md) | 0% | 56 | 0% | 1 |

## What the models said for it

- "Another budget-friendly option is Plivo CX, which offers an omnichannel plan starting at $29 per user per month" (Mistral Small, Contact center)
- "Best for brands prioritizing mobile and conversational marketing." (Mistral Small, Ecommerce marketing)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 2 | 0 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Plivo CX, from 7 of the 7 answers that named it (only the models that return a source list).

### Domains cited

- plivo.com: 7 (its own site)
- surveysparrow.com: 3
- cxtoday.com: 2
- fitsmallbusiness.com: 2
- g2.com: 2
- quo.com: 2
- sites.bubblelife.com: 2
- yourcx.io: 2
- attrifast.com: 1
- bestdevops.com: 1

### Pages cited

- https://plivo.com/blog/best-customer-analytics-tools-reviews-pricing: 4
- https://fitsmallbusiness.com/customer-intelligence-platform: 2
- https://plivo.com/blog/top-ai-contact-center-software: 2
- https://quo.com/blog/customer-intelligence-platform: 2
- https://sites.bubblelife.com/community/ciente/library/3569273632/key/350401480/Comparing_the_Top_15_Customer_Analytics_Platforms_of_2024: 2
- https://surveysparrow.com/blog/customer-analytics-tools-and-platforms: 2
- https://surveysparrow.com/blog/customer-journey-analytics-tools: 2
- https://yourcx.io/en/blog/2024/09/7-best-customer-experience-analytics-platforms-for-q3-2024: 2

## In its own words

What Plivo CX's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Build human-like voice AI agents; from no-code agent builder to carrier-grade telephony, deploy agents that sound human, on transparent per-minute pricing. (https://plivo.com/)
- For: teams (https://plivo.com/)
- Price stated: SIP + Audio Streaming from 0.0028/min; AI Agents 0.03/min excluding telephony (https://plivo.com/)
- Starting price: 0.0028/min (https://plivo.com/)
- Free plan or trial: $10 in free credits. No credit card required. (https://plivo.com/)
- Certifications: HIPAA, GDPR, SOC 2, PCI DSS, CSA STAR, ISO 27001
- Hosting: US, EU, APAC, United States, India
- Customers named: Bright Smile Dental Clinic

## What it publishes

Every page plivo.com exposes, read 2026-09-29: 2886 addresses. By kind, pages and the last 90 days:

- blog: 749 pages, 63 in the last 90 days, latest 2026-09-28
- case study: 4 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest 2022-09-06
- conference or event: 10 pages, 0 in the last 90 days, latest 2022-02-24
- comparison: 46 pages, 1 in the last 90 days, latest 2026-08-31
- glossary or explainer: 23 pages, 0 in the last 90 days, latest 2026-05-11
- news or press: 3 pages, 0 in the last 90 days, latest 2023-08-18
- Recent: 2026-09-28 blog: Introducing plivo cli https://www.plivo.com/blog/introducing-plivo-cli
- Recent: 2026-09-12 blog: Best whatsapp api platforms for ecommerce d2c brands https://www.plivo.com/blog/best-whatsapp-api-platforms-for-ecommerce-d2c-brands
- Recent: 2026-09-01 blog: Ai tools cod confirmation calls rto reduction https://www.plivo.com/blog/ai-tools-cod-confirmation-calls-rto-reduction
- Recent: 2026-09-01 blog: Ai tools ecommerce returns refund call automation https://www.plivo.com/blog/ai-tools-ecommerce-returns-refund-call-automation
- Recent: 2026-09-01 blog: Ai tools for abandoned cart recovery via calls messaging https://www.plivo.com/blog/ai-tools-for-abandoned-cart-recovery-via-calls-messaging
- Recent: 2026-09-01 blog: Ai tools post purchase calls d2c upsell https://www.plivo.com/blog/ai-tools-post-purchase-calls-d2c-upsell

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.