# Playvox alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 227 of the 252 answers in the 1 category where Playvox holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/playvox/alternatives

## Named instead, most often (every category and segment added)

- Voxjar: 23
- EvaluAgent: 21
- Scorebuddy: 21
- MaestroQA: 13
- ScorebuddyCX: 12
- Zendesk QA: 10

## Contact center quality assurance

**Small business**: 75 of 84 answers did not name Playvox (Playvox is #9 of 13 at 0%).

- Scorebuddy: first choice in 16 of those 75
- Voxjar: first choice in 14 of those 75
- EvaluAgent: first choice in 9 of those 75
- Insightful: first choice in 7 of those 75
- Zendesk QA: first choice in 6 of those 75
- Klaus: first choice in 4 of those 75
- ScorebuddyCX: first choice in 4 of those 75
- CloudTalk: first choice in 3 of those 75

**Mid-market**: 75 of 84 answers did not name Playvox (Playvox is #10 of 17 at 0%).

- Voxjar: first choice in 9 of those 75
- EvaluAgent: first choice in 7 of those 75
- MaestroQA: first choice in 7 of those 75
- Scorebuddy: first choice in 5 of those 75
- ScorebuddyCX: first choice in 5 of those 75
- Zendesk QA: first choice in 4 of those 75
- Insightful: first choice in 2 of those 75
- Playvox QM: first choice in 2 of those 75

**Enterprise**: 77 of 84 answers did not name Playvox (Playvox is #8 of 15 at 4%).

- NICE CXone Quality Management: first choice in 9 of those 77
- MaestroQA: first choice in 6 of those 77
- EvaluAgent: first choice in 5 of those 77
- Genesys Cloud Quality Management: first choice in 5 of those 77
- Observe.AI: first choice in 4 of those 77
- NICE CXone QM: first choice in 3 of those 77
- Salesforce Service Cloud: first choice in 3 of those 77
- ScorebuddyCX: first choice in 3 of those 77

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.