# Otter.ai: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 21 judge labels across 4 categories by 13 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/otter-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 87 | 47% | 15 |
| [Meeting scheduling](https://www.gane.ai/index/gtm/sales/meeting-scheduling/index.md) | 0% | 78 | 100% | 3 |
| [Order management systems](https://www.gane.ai/index/gtm/revops/order-management-systems/index.md) | 0% | 184 | 100% | 2 |
| [Revenue intelligence and forecasting](https://www.gane.ai/index/gtm/sales/revenue-intelligence-and-forecasting/index.md) | 0% | 69 | 0% | 1 |

## What the models said for it

- "Otter.ai offers live notes and integrations at a competitive price, making it ideal for budget-conscious users." (Mistral Small, Conversation intel)
- "Otter.ai if transcription is the main need and you want a low-cost starter option" (GPT-5.4 mini, Conversation intel)
- "Fireflies / Otter | AI Meeting Assistant & Transcription | Individuals to SMBs" (Gemini 3.5 Flash, Conversation intel)
- "Otter Pro runs about $8.33 per seat per month on annual billing" (Claude Haiku 4.5, Conversation intel)

## And against it

- "Otter.ai's meeting notetaker is accused of recording participants without consent, and its motion to dismiss is under submission." (Muse Glimmer 30B, Conversation intel)
- "Class-action lawsuit risk... letting an AI tool train on your meeting transcriptions is a significant risk." (DeepSeek V4 Flash, Scheduling)
- "Explicitly flagged in institutional guidance (e.g., universities) for security and confidentiality risks" (Grok 4.20, Scheduling)
- "Frequent crashes, menu integration problems with partners... and poor ROI tracking." (GLM 4.7 FlashX, Order management)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 1 | 1 | 3 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 2 | 3 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 3 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 1 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Otter.ai, from 51 of the 57 answers that named it (only the models that return a source list).

### Domains cited

- cloudtalk.io: 20
- avoma.com: 17
- g2.com: 16
- softwareadvice.com: 14
- outrightsystems.org: 13
- claap.io: 11
- capterra.com: 10
- cirrusinsight.com: 10
- coffee.ai: 10
- fireflies.ai: 10

### Pages cited

- https://outrightsystems.org/blog/call-recording-software-for-smb: 13
- https://cloudtalk.io/blog/phone-recording-system-for-small-businesses: 11
- https://cloudtalk.io/blog/best-conversation-intelligence-software: 9
- https://g2.com/categories/conversation-intelligence/small-business: 8
- https://avoma.com/blog/best-conversation-intelligence-software: 7
- https://cirrusinsight.com/blog/sales-call-recording-software: 7
- https://www.gane.ai/index/gtm/sales/conversation-intelligence/smb: 7
- https://softwareadvice.com/call-center/call-recording-comparison: 6

## The company

otter.ai; https://otter.ai. From Wikidata, fetched 2026-09-14.

## In its own words

What Otter.ai's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Your AI notetaker is now also your Conversational Knowledge Engine (https://otter.ai/)
- For: individuals, small teams, teams, and enterprises (https://otter.ai/)
- Price stated: Free forever; From $19.99/month per user (https://otter.ai/)
- Starting price: 19.99 (https://otter.ai/)
- Free plan or trial: Free forever; 7-day free trial included (https://otter.ai/)
- Integrations claimed: 2300 (https://otter.ai/integrations)
- Certifications: HIPAA, CCPA, GDPR, SOC 2, TX-RAMP Level 2
- Customers named: Tony Robbins, Woven Health Collective, MRI Software, Audience Strategies

## What it publishes

Every page otter.ai exposes, read 2026-09-29: 560 addresses. By kind, pages and the last 90 days:

- blog: 385 pages, 0 in the last 90 days, latest undated
- case study: 11 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 8 pages, 1 in the last 90 days, latest 2026-07-17
- conference or event: 3 pages, 0 in the last 90 days, latest undated
- comparison: 8 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 2 pages, 0 in the last 90 days, latest undated
- podcast or video: 3 pages, 0 in the last 90 days, latest undated
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-07-17 webinar or virtual event: Live assist webinar od https://go.otter.ai/live-assist-webinar-od

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.